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Sarum Hotel

2.0 star property
Hotel near Port of Jersey in St. Helier

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sarum Hotel

City view
Seasonal outdoor pool, sun loungers
Front of property
Bar (on property)
Triple Room | Private kitchen

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Pet-friendly

Explore the area

Map
19-21 New Saint John's Road, St. Helier, Jersey, JE2 3LD
  • The Georgian House
    1 min walk
  • Jersey Opera House
    6 min walk
  • St. Helier Town Hall
    7 min walk
  • Jersey (JER)
    16 min drive

Room options

View all photos for Suite, Balcony

Suite, Balcony

Suite, Balcony

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room

Double Room

Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Suite

Desk, soundproofing, iron/ironing board, cribs/infant beds

Superior Suite

  • 38 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, Garden View

Suite, Garden View | Private kitchenette

Suite, Garden View

  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Single Room

Single Room

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite

Suite

Suite

  • 44 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Interior

The Savoy Jersey

Pool
Breakfast included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1021)
The price is CA $128
per night
CA $134 total
includes taxes & fees
9 Dec - 10 Dec
The Savoy Jersey

About the area

St. Helier

Close to the beach.At this hotel, you'll be steps from The Georgian House and within a 10-minute walk of Jersey Opera House. St. Helier Town Hall and St Aubin's Bay are also within half a mile (1 km).

What's nearby

  • St. Helier Town Hall - 7 min walk - 0.7 km
  • King Street - 9 min walk - 0.8 km
  • St. Helier Central Market - 13 min walk - 1.1 km
  • Port of Jersey - 15 min walk - 1.3 km
  • Elizabeth Castle - 17 min walk - 1.4 km

Getting around

  • Jersey (JER) - 16 min drive

Restaurants

  • ‪Cargo - ‬12 min walk
  • ‪The Adelphi Lounge - ‬5 min walk
  • ‪Bella Italia - ‬8 min walk
  • ‪spice of life - ‬9 min walk
  • ‪Mange Tout - Sand St - ‬9 min walk

About this property

Sarum Hotel

Hotel near Port of Jersey in St. Helier
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and barbecue grills are also featured at Sarum Hotel.

Smoking is allowed in designated areas at this St. Helier hotel.

  • 52 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
Sarum Hotel offers 52 accommodations with coffee/tea makers and hair dryers. Kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This St. Helier hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Italian, Portuguese, Romanian, Spanish, Swedish

Property amenities

Family friendly

  • Arcade/game room
  • Cribs/infant beds (surcharge)
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • 1 bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Seasonal outdoor pool

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Freezer
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Desk
  • Iron/ironing board (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per stay.
  • Cribs (infant beds) are available for GBP 5.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted. 

Property is also known as

Sarum Hotel St Helier
Sarum Hotel Hotel
Sarum St Helier
Sarum Hotel St. Helier
Sarum Hotel Hotel St. Helier

Sarum Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 135 reviews" "
Rating 8 - Good. 54 out of 135 reviews" "
Rating 6 - Okay. 18 out of 135 reviews" "
Rating 4 - Poor. 9 out of 135 reviews" "
Rating 2 - Terrible. 3 out of 135 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with self catering facilities
Friendly, helpful staff. Comfortable room. Problem with toilet was remedied immediately. Hotel could do with pool area being smartened up. Sound proofing between rooms not the best. Loud music played a few evenings but was dealt with by staff when contacted. Great location for central St Helier, easy to walk to many areas. On the whole, a great stay in Jersey.
Stayed 10 nights in Jun 2024

10/10 Excellent

Paul

Stayed 4 nights in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2-star stay
I was pleasantly surprised. The room had an adequate size for me and had a kitchenette. The room and kitchenette were both very clean. Bed was very comfortable. Kitchenette had everything, cutlery, pans, toaster, microwave, small fridge and small vitro. Perfect if you're planning on staying for a few days! Bathroom was also very good size. The service was also very good, staff were friendly, polite and always greeted with a smile! Overall, a great place to stay considering it's a 2-star hotel.
Stayed 3 nights in May 2024

10/10 Excellent

steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Manager and staff were very helpful and welcoming. Room was cosy and quiet, very clean and comfortable. Nothing too much trouble. Will definitely stay again.
Stayed 7 nights in May 2023

10/10 Excellent

Becca

Stayed 2 nights in May 2023

10/10 Excellent

Stephen Jonathan, West Wickham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, made me very welcome. Good-sized room with all amenities. Easy walk to shops and public transport. Would happily recommend.
Stayed 3 nights in Sep 2022

8/10 Good

ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities
10 minute walk from liberation station. Small, friendly hotel, noth8ng fancy but more than adequate for us. The pool is small but fine for a splash aboit
Stayed 3 nights in Sep 2022

10/10 Excellent

Mrs

Stayed 7 nights in Sep 2022

8/10 Good

Elisabeth

Liked: Staff & service, property conditions & facilities
Good location for accessing the bay and the centre of town. Spotlessly clean, - and very happy to have a fan in the room as well as the mini kitchenette
Stayed 5 nights in Sep 2022

10/10 Excellent

ALEXANDER, London

Liked: Staff & service, amenities, property conditions & facilities
so helpful and modern room
Stayed 2 nights in Jul 2022

10/10 Excellent

ANGIE

Travelled with family
Liked: Cleanliness, staff & service
The staff could not have been more helpful. The suite was so lovely with 2 bathrooms. Would highly reccmend
Stayed 1 night in May 2022

8/10 Good

Gill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & clean, helpful staff. However, it was quite a busy road so quite noisy overnight.
Stayed 1 night in Sep 2021

8/10 Good

Phyllis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly, helpful staff, clean accommodation, bathroom small hardly any room to stand in from of the basin
Stayed 5 nights in Sep 2021

4/10 Poor

Najma

Travelled with family
Liked: Cleanliness, room comfort
Pleasant hotel staff. Good facilities. Area poor
Travelled with a child. Hotel staff were friendly but no lift and had to carry luggage up stairs. Room was in good, clean condition. No mirror in room to dry hair. No plug for hair dryer in/near bathroom where they had the only mirror. Surrounding area is not great. Swearing and fighting in the street until 2am. Also dogs and smoking allowed in the hotel. If any of this does not appeal to you, do not stay here
Stayed 1 night in Aug 2021

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Star Hotel (Good Value for money)
Wow! This friendly hotel in my opinion is excellent. Perfect location near beach, Elizabeth catle,shops and restaurants. My room 114 was fully refurbished and has smart TV where you can watch your Netflix has twin room for my daughter so she has privacy. It has a good size pool but didn’t get to use it, too busy exploring this beautiful island of Jersey. Lots of places to go and see. My advice is to use the buses, they are excellent and cheap. Get a day pass for unlimited ride. Taxi will rip you off. Bus will cost you £2 from the Airport and it takes 15mins. The hotel manager called Cristina and her staff were helpful,friendly and informative. I forgot the bar is good with TV and games room for the Kids. Overall our stay for 5 days wasn’t enough. I think a week will be ok cos you’ll get to see a lot in Jersey. One more if you like fish and chips, I would recommend you to go Erlinda’s fish and chips near Apollo hotel not far from Queens st. Been there 2x. The best!!
Plemont Bay
Gorey Castle
Stayed 4 nights in Aug 2021

10/10 Excellent

G S A F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
Amazing location for St. Helier centre bars and restaurants. Ok lets be straightforward, this is no 5* hotel, but its exceptionally clean, all rooms have a large en suite bathroom, plus a small kitchen area in each room which includes kettle, toaster, fridge, all cutlery and plates etc, and 2 cooking rings plus the sink and draining board. Rooms are cleaned everyday. The staff are exceptional and will help in anyway the can. If you want somewhere clean, in a fantastic location then look no further. Thanks to Christina and Alex for naking us so welcome.
Stayed 12 nights in Jun 2021

10/10 Excellent

karyann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our family
It was amazing everything we needed
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location a 5 minute walk from town Staff very friendly and helpful. Clean Kitchen in room, handy Room could do with some tlc and basic maintenance
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not turn down heating in room... Second morning breakfast was cold...which after first morning breakfast spot on was disappointing.
Stayed 7 nights in Oct 2019

6/10 Okay

Craig

Disliked: Staff & service, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent 3 nights at the Sarum Hotel and found it very comfortable. The staff were very kind and friendly and helpful. Do the fire doors need to be kept closed ?
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor customer service
Our family stay at this hotel cannot even be classed as a stay as we didn't even spend the night, members of staff we nice upon arrival but then because of an issue there was one extra person which caused everything to spark off and staff members to come to our door multiple times harassing us telling us that if we all stayed they would kick us out the next day but they would give us an extra room away from everyone else that we had to pay for which we were not willing to do. We asked for the manager on several occasions and she didnt come only relaying messages through her member of staff who started getting extremely rude and at one point started threatening us to call the police. So at 11:30pm we were kicked out of the hotel by the managers member of staff, having to find somewhere else to and then we told to call hotels.com for a refund and when we did the next day they called the hotel who proceeded to tell them to not give us a refund for not staying there. All in all this hotel had extremely poor customer service and i would not recommend it to families as they don't really appreciate the custom. We are also still working hard to get our money back but will never stay in this hotel again
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Property was unusual as you had your own kitchenette, but I had no table to eat of. The pool area could do with being maintained a bit better. Some nights loud at night with parties outside
Stayed 7 nights in Jul 2019