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The Norfolk Lodge Hotel

3.0 star property
3-star hotel near St. Helier Town Hall

Choose dates to view prices

Photo gallery for The Norfolk Lodge Hotel

Exterior
Exterior
Bar (on property)
Indoor pool, sun loungers
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk

Explore the area

Map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ
  • St. Helier Town Hall
    ‪11 min walk‬
  • Port of Jersey
    ‪20 min walk‬
  • St. Helier Beach
    ‪6 min drive‬
  • Jersey (JER)
    ‪16 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Iron/ironing board, travel crib, free WiFi, bed sheets

Standard Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

About the area

St. Helier

In suburbs.You'll be within half a mile (1 km) of St. Helier Town Hall and 2 miles (3 km) of Port of Jersey with a stay here. St. Helier Beach and Havre des Pas are also within 2 miles (3 km).

What's nearby

  • St. Helier Town Hall - 11 min walk - 1.0 km
  • King Street - 13 min walk - 1.1 km
  • St. Helier Central Market - 14 min walk - 1.2 km
  • Port of Jersey - 20 min walk - 1.7 km
  • St. Helier Beach - 6 min drive - 2.3 km

Getting around

  • Jersey (JER) - 16 min drive

Restaurants

  • ‪The Adelphi Lounge - ‬9 min walk
  • ‪Bean Around The World - ‬12 min walk
  • ‪Bella Italia - ‬11 min walk
  • ‪spice of life - ‬13 min walk
  • ‪Mange Tout - Sand St - ‬13 min walk

About this property

The Norfolk Lodge Hotel

3-star hotel near St. Helier Town Hall
The Norfolk Lodge Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and dry cleaning/laundry services are also featured at The Norfolk Lodge Hotel. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available.

This 3-star St. Helier hotel is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Norfolk Lodge Hotel offers 90 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

Similar properties

Interior

The Savoy Jersey

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,005 reviews
The price is CA $138
CA $145 total
includes taxes & fees
Apr 6 - Apr 7
The Savoy Jersey

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Indoor pool
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Accessibility

  • Elevator (31 inch wide door)

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between October 9 and April 3.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free, per registered adult, when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cribs (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

We should mention

  • One child 15 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

The Norfolk Lodge Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 143 out of 450 reviews
Rating 8 - Good. 208 out of 450 reviews
Rating 6 - Okay. 76 out of 450 reviews
Rating 4 - Poor. 13 out of 450 reviews
Rating 2 - Terrible. 10 out of 450 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

David John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect little gem in St Helier
Another wonderful stay. Staff were fabulous. Room clean and spacious. Food fabulous.
Stayed 3 nights in Sep 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Norfolk Lodge with my family. It was a great location. It was easy to get to the bus station with regular services around the island.The hotel is central and would recommend for those wanting a budget stay. Breakfast was plentiful and staff attentive. Entertainment every night if that's your thing. Jersey is beautiful and would stay again if returning.
Stayed 5 nights in Aug 2024

8/10 Good

Wahid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself and the welcome of guest is on point. Receptionist and cleaners made us feel welcome and engaged in conversation or initiate one in passing. Not disabled or those with mobility issues. Even after using lift, you will still need to climb a few steps to get onto the landing. The rooms are located on. I would avoid dinner if you are vegetarian or expect to have a three course meal. Its actuallly more of a buffet advertised as an alcarte menu. As a vegetarian i ate vegetables that are coocked by itself, well the ingredients to a sunday roast. Not worth the price if you eat halal food. You will have the same food as a veg for a ridiculous price for eating vegetables. Ambiance and music felt like being in an expensive restaurant but it didnt go well the service that was provided. Not even a welcome on the first day to how the 'buffet' worked but taken to seat and within 5 minutes asked what we wanted to eat. Anything that needs to be ordered from the kitchen is written down followed by trlling us where the plates are that dinner works like a buffet. Water poured, no drink menu given (unsure if there is drink served at all) and to get a refil during the end of dinner service is hard. That because of setting up room for dinner. Ambience felt as being on a conveyor belt where you seat, eat and go. Minimal contact with service staff who are busy clearing or setting up and seem annoyed when they are call them away srom whatever theyvl doing. Same experience at break
Stayed 1 night in Aug 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - professional, friendly, courteous, helpful and understanding. Always willing to help out and provide support when needed. The food was also to a high standard. The only downside to the hotel is that it is an old building so whilst the rooms are clean and tidy there are a lot of stairs in parts of the building which could causes issues for people with mobility problems although there are some easy access rooms avaialble.
Stayed 1 night in Jun 2024

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our car the hotel was near the harbour in a good location, the main shops were in a short walk and so was the marina, lots of parking places at the hotel, main thing was the hotel the staff were excellent so helpfull no matter what problem you have they will sort it,they all were so professional, the food and choice was excellent all in all i couldn't fault it, i have'nt mensioned the swimming pool and the gym all in the price one good hotel and well run.
Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed for 4 nights and enjoyed ourselves. The hotel itself is a little tired but very clean. We went to the pool once and enjoyed it. The breakfast was great. The staff were all lovely and special mention to Irina at brekafast who was consistently especially lovely with us. We will return as/when we return to Jersey.
Stayed 4 nights in Aug 2024

8/10 Good

MARCO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent option if staying in St Helier
We decided to stay at this hotel as it one of the cheapest in St Helier. Comfortable bedroom (1x double bed + 1x bunk bed for our kids), tidy and clean, same for the bathroom, excellent shower. We used the swimming pool 1 day as the weather was bad, the water was cool, it could have been a bit warmer. The staff (reception and breakfast) was overall polite and fairly pleasant to deal with. The majority of people during our stay were pensioners, there was only 1 other family with young children like us, we stayed here during the end of May school holidays, so I assume that outside the school holidays all guests are usually pensioners. The breakfast buffet was not bad at all, with sweet and savoury options, the only thing I didn't like was that (like in many other hotels and restaurants) the cutlery, the glasses and the plates were smelling of egg, which I find disgusting and it's something I can't ignore, so I had to walk to the nearest toilets and wash everything before usage. The hotel is overall slightly outdated like other people have also noticed, however it didn't bother us. It takes about 15 minutes on foot to reach the central area of St Helier.
Stayed 4 nights in May 2024

10/10 Excellent

Atul

Stayed 3 nights in Jul 2024

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff are all very friendly and helpful. The room was A nice size unfortunately it was very noisy with traffic at night even with the windows closed. The bathroom is extremely bright as there is no blinds to block the sun out. It is not very good for disabled people as there are lots of stares. Saying that I would recommend. .
Stayed 3 nights in Jun 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Worth a stay.
Room was a bit dated. 1 solitary pucture on the wall. But it is the Channel Islands and it's either excellent or there is a big drop in style and standards regarding rooms. The staff, food and othe amenities were excellent.
Stayed 5 nights in Jun 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel staff very polite and helpful
Stayed 7 nights in Jun 2024

4/10 Poor

Anne

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Booked twin and had double. Carpet wet Shower/bath plumbing hot from cold tap and vice versa. furniture basic. No bottled water or fridge. Staff pleasant.
Stayed 1 night in Jun 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Jersey.
The Norfolk Lodge Hotel was everything we expected it to be. We had a family room with a double bed and bunk beds. The room was quiet and comfortable. We had tea and coffee making facilities in the room. The breakfasts were great. There was a good selection of hot and cold food. They even allowed us to have an early breakfast at 5.30am on the last day, due to an early flight. There was free parking on site. The location was good, and we could walk into St Helier. The hotel was a little dated, but it was kept clean. There was a swimming pool at the hotel, with towels available. The hotel staff were all very friendly. We enjoyed our stay, and we would return to this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Stephen, West Wickham

Liked: Cleanliness, amenities
Very enjoyable stay. Helpful and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Karan

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit dated.
Stayed 3 nights in Sep 2023

8/10 Good

Peter Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities
3 star rating is about right, very clean, staff very friendly and helpful, restaurant and food was good, a nice bar area but could get noisy with the "Entertainment". Nice warm indoor pool area. The only draw back is there are a lot of stairs and only one lift that doesn't serve all areas. If you have a mobility problem then make sure you ask for a room that is accessible by lift. The rooms themselves are a bit dated and could do with being refreshed, having said that, our room was very clean with a very comfortable bed.
Stayed 4 nights in Sep 2023

8/10 Good

S

Stayed 1 night in Sep 2023

6/10 Okay

Eric

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No fridge in the bedroom. No air conditioning. Floor boards very creaky. Noisy traffic.
Stayed 5 nights in Sep 2023

6/10 Okay

Peter

Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Break.
We stayed here for 3 nights while we were on Jersey and this was just what we wanted. The staff we very friendly and very helpful and we would stay here again if on the Island.
Stayed 3 nights in Sep 2023

6/10 Okay

Andrew

Travelled with group
Hotel was nice but just needs a tidy up. Seems to be a hotel for the older generation. A good walk to the town from the hotel but overall no complaints
Stayed 4 nights in Sep 2023

6/10 Okay

Elisabetta

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our short holiday break.
The Hotel is traditional or conventional in its provision of services provided- not flash nor dowdy. Suits a mature clientele though there are steps within the building requiring consideration by anybody with mobility issues. Pleasant enough stay for a brief get away holiday or break.
Stayed 4 nights in Sep 2023