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Heritage Hotel

3.0 star property
3-star hotel near Dickenson Bay Beach

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Photo gallery for Heritage Hotel

TV
Lobby
Terrace/patio
Studio, 1 Double Bed | Private kitchenette
Front of property

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Heritage Quay, St. John's, Antigua
  • Heritage Quay
    ‪2 min walk‬
  • Jolly Harbour Marina
    ‪4 min walk‬
  • Dickenson Bay Beach
    ‪10 min drive‬
  • St. John's (ANU-V.C. Bird Intl.)
    ‪14 min drive‬

Room options

View all photos for Executive Queen Room, 2 Queen Beds

Executive Queen Room, 2 Queen Beds | Living area

Executive Queen Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive King, 1 King Bed

Executive King, 1 King Bed | Living area

Executive King, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Balcony

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

About the area

St. John's

City center stay.At this hotel, you'll be steps from King's Casino and Westerby Memorial. St. John's Harbour and Museum of Antigua and Barbuda are also within half a mile (1 km).

What's nearby

  • Heritage Quay - 2 min walk - 0.3 km
  • Jolly Harbour Marina - 4 min walk - 0.4 km
  • Fort James - 5 min drive - 3.8 km
  • Runaway Bay Beach - 8 min drive - 3.6 km
  • Dickenson Bay Beach - 10 min drive - 4.5 km

Getting around

  • V.C. Bird Intl. Airport (ANU) - 14 min drive

Restaurants

  • ‪Papazouk - ‬10 min walk
  • ‪Hemingways Caribbean Cafe - ‬3 min walk
  • ‪Big Banana - ‬4 min walk
  • ‪Harbour View Bar & Cafe Antigua - ‬3 min walk
  • ‪Enzo's Restaurant - ‬5 min walk

About this property

Heritage Hotel

3-star hotel near Dickenson Bay Beach
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Heritage Hotel. Limited free parking is available on a first-come, first-served basis.

This 3-star St. John's hotel is smoke free.

  • 47 guestrooms or units
  • 4 levels
  • 2 buildings
  • Meeting rooms
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Dining venue
Heritage Hotel offers 47 accommodations with safes and complimentary bottled water. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This St. John's hotel provides wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: WiFi (USD 8 per day)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 12.50 for adults and USD 12.50 for children
  • A restaurant

Things to do

  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.00 per person, per night. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12.50 for adults and USD 12.50 for children
  • Fee for in-room wireless internet: USD 8.00 per day (rates may vary)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

Property is also known as

Heritage Hotel St. John's
Heritage St. John's
Heritage Hotel Hotel
Heritage Hotel St. John's
Heritage Hotel Hotel St. John's

Heritage Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 62 out of 338 reviews
Rating 8 - Good. 97 out of 338 reviews
Rating 6 - Okay. 106 out of 338 reviews
Rating 4 - Poor. 45 out of 338 reviews
Rating 2 - Terrible. 28 out of 338 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Risha

Disliked: Property conditions & facilities, room comfort
Roaches and thin scratchy sheets
From the moment we walked in the check in attendant was very unfriendly & unhelpful & said there was an additional $6 hotel charge that was not included in the already long list of additional hotel charges. When we got to the room the very first thing we saw was 2 roaches in the shower. The towels were very dingy and looked very used not to mention the long strand of hair that was stuck in the washcloth. We stayed the one night, my wife refused to stay another. There was a fowl odor. People in prison get thicker blankets. Bugs in the light fixture. Pieces of the ceiling falling out. 15inch TV in the farthest corner of the room. There was no vending machine or ice machine we were assigned to the 4th floor. Found out the next morning the one small elevator for the entire hotel is broken. Upon checkout we requested help with luggage & was told, there’s no one to help, while watching 2 other employees sitting,talking and texting in the lobby. We had to carry 4 large suitcases down 4 flights of stairs. After requesting a discount for the inconvenience, the attendant laughed and said no. Upon leaving the same 2 employees still sitting in the lobby texting. Please update the star rating on your booking site because the pictures definitely don’t match.
Stayed 1 night in Jan 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Dec 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was in transit so i only spent 1 night. I liked that there were a few restaurants close by. The food and drinks at Cutie's was great. The waffle and ice cream at Fred's was awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Terry

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely noisy all night long. This hotel is in the middle of downtown and the town parties all night long, loud cars, loud music, and loud people.
Stayed 1 night in Dec 2024

10/10 Excellent

Joycelyn

Liked: Cleanliness
It was very easy to get around in this area. It was very crowded at certain times and that made it difficult to get where you wanted to go. I enjoyed my trip to Antigua.
Stayed 7 nights in Nov 2024

2/10 Terrible

Mark

Business traveller
Disliked: Staff & service, property conditions & facilities
And was stopped by another member of staff
When I arrived at Heritge Hotel early evening in the 20th Nov 2024 I was greeted by a lovely receptionist who was very chatty , polite and very welcoming to the extent that since I booked a expensive suite I was given a complimentary breakfast , I was asked to fill in form stating what I would like for my breakfast the form Was returned and received by the very nice staff in the resturant . I was served the breakfast and it was nice. However I was then asked to pay for it and I refused telling the staff to contact reception as I had been given a complimentary breakfast . I returned to my room and the phone was ringing and it was the day receptionist who was very rude and told me I would pay for the breakfast and it was not complimentary . I told her I was not paying for it and to contact the nice lady who was on reception the night before she then hung up on me. Very soon after I went to reception and a local girl with dyed ginger hair looked at me and said we contacted the receptionist that was on duty the night before and she did say I had been given a complimentary breakfast and that she had decided to uphold the fact that this had happened . I was by now getting very angry as there was no apology or politeness from Her and you could see in her face she was very angry .she said you owe 5 dollars hotel tax and three the card reader in front of me I refused to pay until she acted correctly with manners . She then went to attack me
Stayed 1 night in Nov 2024

6/10 Okay

Stephen

Travelled with group
Good location
Stayed 7 nights in Oct 2024

8/10 Good

Maleni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 6 nights in Sep 2024

6/10 Okay

Richard

Business traveller
Was a pleasant stay. Facilities needs updating.
Stayed 1 night in Sep 2024

10/10 Excellent

Tricia, Jersey City

Stayed 4 nights in Sep 2024

10/10 Excellent

jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large, Staff is excellent! location was fantastic near great restaurants and shopping. I loved that the staff recommended me to Wine House restaurant and I enjoyed one of the best meals ever!!! thank you staff. the only thing that would have made it better is if the hot water in the shower was a little hotter. I will be returning there on my next business trip!!!
Stayed 2 nights in Sep 2024

6/10 Okay

WESLEY, Marigot

Stayed 1 night in Sep 2024

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Pamelita, Decatur

Liked: Staff & service, amenities
They need an upgrade for the location!
Stayed 4 nights in Sep 2024

2/10 Terrible

shenelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what we expected the room was not clean properly
Stayed 1 night in Aug 2024

8/10 Good

Albert, Raeford

Liked: Cleanliness, staff & service
Convenience
Stayed 1 night in Aug 2024

10/10 Excellent

Dian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, staff very friendly
Stayed 10 nights in Aug 2024

4/10 Poor

Kadian

Travelled with group
Disliked: Staff & service
The check in process was difficult because my confirmation had the wrong check in date on their system even though mine had the correct date and the 1st employee made no.efforts to assist until a 2nd employee came abs was avle to get me checked in. The facilities are outdated and the towels looked dirty.
Stayed 3 nights in Jul 2024

8/10 Good

Kluivert, Basseterre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was spacious and comfortable. Staff were very friendly and helpful. Property was great, like entering another world from surroundings. Adjacent street was noisy with loud booming music late into the night.
Stayed 2 nights in Jul 2024

8/10 Good

Owen

Business traveller
Liked: Cleanliness, staff & service
Very conveniently located downtown
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, ideally located
The hotel is perfectly located, close to the spectacular restaurant Cuties and the Heritage Quay. The staff are friendly, welcoming, and helpful. Our room was spacious and clean. I strongly recommend this hotel.
Stayed 2 nights in Jun 2024

8/10 Good

DEBBY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Jun 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service
Nice big comfortable rooms that are soundproof and the people are great.
Stayed 3 nights in Jun 2024

6/10 Okay

Rolando

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like the fact that the shower is very very very old and needs to renew all together. The floor of the tub has rost spots. the tiles on the floor needs to be changed. the entire room needs to be re-done because its very old fashion. this would be my last choice of hotel if I were to go back to Antigua.
Stayed 5 nights in Jun 2024