2/10 Terrible
NOELLE, Keyport
Travelled with partner
30 Jan 2025
Disliked: Cleanliness, property conditions & facilities
Our stay was horrible here. Such a shame that this resort is such a disaster. We stayed here because we always stayed at Divi in Aruba and never had one issue on any stay there -- more than 6 times. Ice maker in freezer broke 2x during stay. Toilet did not work one day. Oven was not working. No pool towels available on Monday and Tuesday. Someone stole food out of our room. The garden pool bathroom was so gross, filthy and full of mold. Cracked tiles at pool and a very dangerous broken and splintered railing. Always had to call or go to front desk for tissues, toilet paper and fresh towels. Kitchen was dirty upon arrival. Filthy cutting board in drawer. No dishwasher so we felt that people used kitchen items and just rinsed them before putting back in cabinets as everything seemed dirty. Internet was in and out throughout the week. I felt like I spent so much of my precious vacation complaining, waiting for maintenance workers to fix things and waiting for fresh towels. Note that we were offered to change rooms but really didn't have the energy or time to pack up everything in the room to move. Moving all of the groceries in the fridge alone would have been such an inconvenience. Will never stay here again and cannot recommend this place to anyone.
NOELLE
Stayed 7 nights in Jan 2025