I had a terrible stay at this hotel. And, unfortunately I had to stay there for 3 nights.
I paid $570 (tax included) for 3 nights when booked the room three months ago. And back then, the average rating of this hotel is 7.8. For $190 per night, I thought I would get a decent experience. But it was terrible.
First, the linens are OLD and DIRTY. The towels had clear signs of wear-and-tear. And, the towels were dirty. They were not white towels anymore. Kinda light gray. And, I've seen yellow, red, and black stains on them. They so dirty, that I had to buy a roll of paper towels to use after shower.
Secondly, the room is noisy. I could hear people talking or snoring in the next room. What made it worse is, when some other room used the water, the water pipes in my room would give loud vibrating noise, like a power wash. I was waken up one night, because some room used the water after mid-night.
Thirdly, some of the staff (not all) are indifferent. When I complained about the water pipe noise, one staff was like it was an old building. No sign of apology. I did not expect them to fix the water pipe, but at least move me to another room. But, NO, he did not care. I was stuck with them and could NOT cancel the booking after staying overnight already.
I felt being tricked into booking this hotel. Three months ago, the rating was 7.8. I don't understand how they could get an average 7.8 rating with that level of service and room condition.