We couldn't actually stay in the room. They were installing water heaters in other rooms from the time we checked in (6pm) until we were attempting to take showers (10pm). That work in other rooms, apparently meant no running water in other rooms. The first few hours, fine, we went to supper... but, there was no water from 9:30-10:30pm, wi-fi was over taxed and was barely useable. Oh, and surprise! $15/day parking fee I learned about at check-in. Be advised that the actual hotel cost isn't quite as advertised.
I hope they recover from the hurricane... but I booked two nights, spent less than 2 hours on the property before needing to move to a different hotel with running water and enough quiet to sleep. No one was around at 10:30pm to tell them I was leaving and frustrated (except the workers still using power tools...). I booked a different hotel 6 miles away and finally got to bed after 1am.
The next morning, I was given a refund for half of my stay (not all of it). I was shocked they felt this was fair.
I don’t usually leave reviews, but this experience was just terrible. I will never consider this property again. Being assured the water would be on in 10 minutes 3 times over 4 hours, only to find it off again 20 minutes later is totally unacceptable. All I wanted was a clean bed, a shower, some sleep, and enough wifi to take my morning conference calls.
Clean towels? Clean bed? How was the pool? Beach access? No idea... couldn't stay that long.