10/10 Excellent
Jerry
23 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Nice neighborhood, near downtown restaurants and attractions. We felt comfortable walking in the neighborhood, day or night. Parking was provided and fine for small cars, tight for our 9-passender SUV and for a full size truck. Still, we both got parked without bumping anything.
This boutique hotel is delightful, a mix of classical, whimsical and funky decor. Striking lobby and kitchen with wine and coffee provided, plus comfortable seating. Small, but right-sized pool. Our room was very nice; bedding and towels are luxurious. Slept well.
The service says a lot about Mi Casa. We arrived about 8:00 PM. I tried to work out the door code (I missed the email with instructions), and ended up talking with an owner/manager by intercom. A pleasant lady then welcomed us, helped us unload luggage, showed us the hotel, all the time carrying one of my heavy bags. Strong woman. She offered us wine, coffee and water, then showed us to our room. Only as we settled in did I discover that I had mistakenly made the reservation for the night before. I was an uninformed no-show.
The owner/manager realized our dilemma and, without embarrassing me, comped our room for that night. When I asked our attendant about it, she said it was rare for them to violate policy, but he was just being kind. Wow!
In summary: delightful decor and ambience; all of the amenities you might want; extraordinary service; big-hearted people. We will book Mi Casa Es Su Casa on future visits and recommend it to friends.
Jerry
Stayed 1 night in Jan 2025
