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Mercure London Staines-upon-Thames Hotel

3.0 star property
3-star hotel near Thorpe Park

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Photo gallery for Mercure London Staines-upon-Thames Hotel

Exterior
Twin Room, River View
2 bars/lounges
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

Map
Thames Street, Staines, England, TW18 4SJ
  • Staines Bridge
    ‪6 min walk‬
  • Royal Holloway, University of London
    ‪5 min drive‬
  • Thorpe Park
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪21 min drive‬

Room options

View all photos for Twin Room, River View

Twin Room, River View

Twin Room, River View

  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, River View

In-room safe, desk, blackout drapes, iron/ironing board

Double Room, River View

  • 15.0 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior

ibis London Heathrow Airport

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
3.9 out of 5, Good, (2396)
The price is CA $98
per night
CA $117 total
includes taxes & fees
2 Mar - 3 Mar
ibis London Heathrow Airport

About the area

Staines

Near the airport.Within a 5-minute walk of this Staines hotel, you'll find Thames River and Thames Path. Thorpe Park and Royal Holloway, University of London are also within 3 miles (5 km).

What's nearby

  • Royal Holloway, University of London - 5 min drive
  • Runnymede - 6 min drive
  • Thorpe Park - 6 min drive
  • Windsor Castle - 12 min drive
  • LEGOLAND® Windsor - 13 min drive

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Mercure London Staines-upon-Thames Hotel

3-star hotel near Thorpe Park
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • No smoking on site
  • 1 conference room
  • Dining venue
Mercure London Staines-upon-Thames Hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10.00 per day)
  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 7.00 per person
  • Self parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Mercure London Staines-upon-Thames Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 43 out of 98 reviews
Rating 8 - Good. 33 out of 98 reviews
Rating 6 - Okay. 12 out of 98 reviews
Rating 4 - Poor. 7 out of 98 reviews
Rating 2 - Terrible. 3 out of 98 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nicola

Liked: Property conditions & facilities, room comfort
Family trip
Lovey hotel, great location for our trip to Thorpe Park. Reasonable priced parking, 10.00 for 24hrs. Would be fab if free 😀
Stayed 1 night in Nov 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Easy check in, comfortable and clean. The only negative was the breakfast which was terrible! For £17.50 per head I expect a little bit better.
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent. Extremely helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

Rooms were spacious and very nice. Great breakfast included. Staff were pleasant and helpful. The Manager Magna was exceptional. Always ensuring we had anything we needed
Stayed 1 night in Nov 2024

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, room comfort
As expected.
View of river from room was lovely, bathroom fittings (taps etc a bit tatty rather like mine at home). Trains very noisey going over bridge woke me up a few times. Problems with getting a receipt, i cant understand why almost all hotels including this one can't provide a correct receipt for business travellers to allow VAT to be reclaimed.,
Stayed 1 night in Nov 2024

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a nights accommodation near heathro
Ideal location for picking up passengers from Heathrow and a surprisingly quiet location next to a busy road. Got last space in the hotel car park but another car park was next to theirs. Only stayed for a short period to sleep only. Had we stayed for breakfast we would have enjoyed the view over the Thames. Very dog friendly. Didn’t eat so can’t comment on food.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just one night, very convenient for a family party nearby, easy walking in the area and felt very safe.
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good value hotel, nothing fancy
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Nice and clean ,comfy bed , value for money. Nice shower and good facilities.
Stayed 1 night in Oct 2024

10/10 Excellent

William, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay near Heathrow
Stayed 1 night in Oct 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and helpful. Rooms are clean and cozy. Location is next to the river, and is a beautiful setting. We will definitely stay again!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

George

Stayed 1 night in Sep 2024

4/10 Poor

Daniel

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Room was poor, so called 'River view' was completely blocked by a big tree. Room was very cold, the kettle didn't work at all, and the bathroom small
Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

anna

Liked: Cleanliness, staff & service
Lovely view of river
Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie Jayne, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay and i will be back!
Stayed 1 night in Oct 2024

2/10 Terrible

Anthony

Liked: Amenities
NO SLEEP ALL NIGHT. Fire alarm went off at 1am and again at 4pm. Staff blamed this on steam from someone’s bathroom. Also when alarms went off none of the lamps in the room worked. Very unsafe. Plus noise from very close railway line and planes.
Stayed 1 night in Sep 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice river setting
A nice hotel on the river. Well kept to a high standard and friendly, helpful staff
Stayed 1 night in Sep 2024

10/10 Excellent

Inese

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was pleasantly surprised about room and staff service 😍👌 some 4 star hotel staff should take example how to give a good service. Definitely recommend this hotel and will stay again in future. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Sep 2024

10/10 Excellent

Richy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay Stayed in room with view and balcony 👍 Excellent staff on reception in the morning
Stayed 2 nights in Sep 2024

4/10 Poor

Tom

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024