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Hotel Altus Palace - Destigo Hotels

5.0 star property
5-star luxury hotel near Wroclaw Market Square

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Photo gallery for Hotel Altus Palace - Destigo Hotels

Pool
Front of property
Junior Double Room
Breakfast, lunch, dinner served; international cuisine
Superior Double Room
Reviews
9.8

Exceptional

Popular amenities

  • Breakfast available
  • Restaurant
  • Spa
  • Parking available
    Parking availableParking available
  • Hot tub
    Hot tubHot tub
  • Bar
    BarBar

Explore the area

Map
15 Wierzbowa, Wroclaw, Dolnoslaskie, 50-055
  • Popular LocationWroclaw Market Square9 min walk
  • Popular LocationWroclaw Town Hall10 min walk
  • Popular LocationWroclaw University13 min walk
  • AirportWroclaw (WRO-Copernicus)28 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 21 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Double Room

Design Double Room

Design Double Room

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

  • 51.00 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Wroclaw

Wroclaw Old Town stay.A stay at this Wroclaw Old Town hotel places you steps from Wroclaw SPA Center and within a 5-minute walk of Wroclaw Puppet Theater. Monument of Rota master Pilecki and Wroclaw Opera are also within half a mile (1 km).

What's nearby

  • Wroclaw SPA Center - 1 min walk
  • Wroclaw Market Square - 9 min walk
  • Wroclaw Town Hall - 10 min walk
  • Wroclaw University - 13 min walk
  • Wroclaw Zoo - 4 min drive

Getting around

  • Wrocław Central Station - 10 min walk
  • Wroclaw (WRO-Copernicus) - 29 min drive

Restaurants

  • ‪Gniazdo - ‬5 min walk
  • ‪Dinette | Di Cafe Deli - ‬5 min walk
  • ‪Bar Hubertus - ‬7 min walk
  • ‪Cafe Berg - ‬3 min walk
  • ‪Vertigo Jazz Club & Restaurant - ‬7 min walk

About this property

Hotel Altus Palace - Destigo Hotels

5-star luxury hotel near Wroclaw Market Square
Hotel Altus Palace - Destigo Hotels offers its guests a full-service spa, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

3 meeting rooms and coworking spaces are available. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Hotel Altus Palace - Destigo Hotels. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Altus Palace - Destigo Hotels was completed in July 2022.

Smoking is allowed in designated areas at this 5-star Wroclaw hotel.

  • 81 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Computer for guest use
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hotel Altus Palace - Destigo Hotels offers 81 accommodations with minibars and safes. Each accommodation is individually decorated. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

Languages

English, Polish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (PLN 150 per day)
  • Valet parking on site (PLN 150 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily: PLN 120-120 for adults and PLN 120-120 for children
  • 1 restaurant
  • 1 bar

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Energy-saving switches
  • In-room massage
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 150 per pet, per day
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 120 to 120 for adults, and PLN 120 to 120 for children
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 4)
  • Uncovered self parking fee: PLN 150 per day
  • Valet parking fee: PLN 150 per day
  • Pet fee: PLN 150 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Altus Palace
Altus Destigo Hotels Wroclaw
Hotel Altus Palace Destigo Hotels
Hotel Altus Palace - Destigo Hotels Hotel
Hotel Altus Palace - Destigo Hotels Wroclaw
Hotel Altus Palace - Destigo Hotels Hotel Wroclaw

Hotel Altus Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 163 out of 184 reviews" "
Rating 8 - Good. 14 out of 184 reviews" "
Rating 6 - Okay. 5 out of 184 reviews" "
Rating 4 - Poor. 1 out of 184 reviews" "
Rating 2 - Terrible. 1 out of 184 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

KRZYSZTOF, CHESTNUT HILL

Stayed 5 nights in May 2024

10/10 Excellent

Catherine

Stayed 2 nights in Mar 2024

8/10 Good

iain

Liked: Property conditions & facilities
Enjoyed out stay, staff very friendly. My only comment would be that there was no bin in our room
Stayed 2 nights in Mar 2024

10/10 Excellent

Meiyee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and would come back again
From the moment we stepped into the hotel, the service was impeccable. The team on the front desk were fantastic and really looked after us especially when we turned up early for check in and they were able to accommodate us early and gave us our room with no wait. We were also checking out really early to catch our flight for 6am and they offered to have a breakfast bag ready for us. It's service like this, that makes me appreciate the team's attentiveness and the extra mile they go to help and support those staying within their hotel. They were always willing to help and always greeted us with a smile. The decor of the hotel is beautiful, from the marbles in the reception area to the stunningly decorated rooms. We enjoyed the amenities within the hotel such as the spa and that was nice especially after walking a full day around Wroclaw town. They have a little bar on the 1st floor, it is slightly small and if you are travelling in a big group, seating is limited. The restaurant is beautifully decorated and the breakfast provided by the hotel has a great selection of continental breakfast and they also offered food to order. I really enjoyed my stay and would highly recommend this hotel if you are in Wroclaw. It's around 10 mins walk to get into Wroclaw town and they is a tram stop right in front that you can hop onto if you want to go further out. It made this stay special as I was celebrating my mums 70th birthday. Thank you to the team for looking after us!
Stayed 3 nights in Mar 2024

10/10 Excellent

Phu, Surrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property all around. Room was 6 star with all the attention to detail. Provided with a welcome dessert for the 3 of us and a nightly turn down service.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrzej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well renovated villa but not best experience as hotel basic service for 5 star Small bar and not the best decor
Stayed 1 night in Feb 2024

10/10 Excellent

Facundo, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 19th century palace. Very well maintained. In particular, the staircase looks like something out of a movie. I would come back everytime I’m in Wroclaw
Stayed 1 night in Feb 2024

8/10 Good

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Taj

Liked: Cleanliness, amenities, property conditions & facilities
Nice room but parking and spa very overpriced and service was just ok
Stayed 2 nights in Feb 2024

10/10 Excellent

Ting Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Friendly & smooth check-in process: Marika at the front desk took out a welcome drink and shared excellent food recommendations - New furnishing in room and nice bathrooms - Small but comfortable wellness area - Small issue during check out (erroneously charged breakfast), but Sasha resolved it in a very prompt and friendly manner - Will return when I visit Wroclaw again :)
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with easy walking distance to the historical centre of Wrocław. Restaurant serving lovely food and good selection of wines. Staff friendly and helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wrocław
Fabulous hotel staff are amazing but the tram runs along side the hotel so in certain rooms you can hear it can be quiet noisy. The mattresses are quite hard.
Stayed 7 nights in Feb 2024

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Amazing place, beautiful interior, great room and honestly, one of the best places in Poland we’ve ever stayed in. One little request….. please get a better coffee for a breakfast buffet ;-)
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely on a different level. Very classy, polite and helpful. Service on London’s Savoy level. The hotel itself - very nice and clean. The room was quiet and cosy. I am definitely coming back. Thank for my pleasant stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
amazing location best service room was fantastic. overall best hotel in the area
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Great hotel, fantastic staff and newly renovated.
Stayed 1 night in Jan 2024

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, just a bit noisy with the tram noise if you are on the bedroomd tht are rhat side. Would stay again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, would definitely recommend!
Beautiful hotel in a fantastic location, close to the main market square but still quiet. Staff on reception were very friendly and always available to help. Would definitely stay here again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Dipti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel and great great staff. Very central to downtown, lots of shops nearby. Parking is limited in hotel parking itself, just to be aware (since hotel is in city center)
Stayed 12 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Katarzyna

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
My recent stay at Altus Wroclaw, a 5-star hotel, left me and my family thoroughly disappointed, especially considering the significance of the occasion – a double birthday celebration and the national day for Grandma. The experience fell far short of our expectations for a luxury stay. Upon arrival, we were greeted by Karolina, the supervisor at the reception desk, who was polite and offered a glass of sparkling wine. We had requested a later check-out, which was accommodated. However, our room, located next to the reception, raised concerns about privacy for my partner's birthday celebration. Although we did not voice our dissatisfaction at the time, we found it odd given the nature of our celebration. The major setback came when we discovered the toilet in our room was with visible hygiene issues (it was not flushed). Despite informing the staff and sharing evidence, the proposed solution was limited to cleaning the toilet. We expected a 5-star hotel to offer more flexibility and options for resolving such issues, leaving us dissatisfied and perplexed. Parking also became a source of frustration and miscommunication. We inquired about parking for our family dinner guests, and Karolina explained that while the hotel parking was for guests only if space permitted, our family could park there. This information, unfortunately, did not reach other staff members, leading to leading to a refusal for parking, even when spaces were available.
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Stayed 3 nights in Jan 2024

10/10 Excellent

Gurmail

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, excellent staff but prices at restaurant and bar are pretty high.
Stayed 7 nights in Jan 2024