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Hilton Garden Inn Stoke on Trent

3.5 star property
3.5-star hotel near The Potteries Museum and Art Gallery

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Stoke on Trent

Bar (on property)
Lobby sitting area
Family Room, 2 Single Beds, Connecting Rooms
Front of property - evening/night
Daily English breakfast (GBP 10 per person)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
Potteries Way Hanley, Stoke-on-Trent, England, ST1 4QA
  • The Potteries Museum and Art Gallery
    2 min walk
  • Regent Theatre
    4 min walk
  • Victoria Hall
    5 min walk
  • Manchester (MAN)
    49 min drive

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Single Beds, Connecting Rooms

Family Room, 2 Single Beds, Connecting Rooms

Family Room, 2 Single Beds, Connecting Rooms

  • 48 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Single Beds

Premium bedding, in-room safe, individually furnished, laptop workspace

Twin Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed

  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms

Family Room, 1 King Bed, Connecting Rooms

Family Room, 1 King Bed, Connecting Rooms

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

DoubleTree by Hilton Stoke on Trent

Pool
Free WiFi
Restaurant
Breakfast available
4.3 out of 5, Excellent, (1002)
The price is CA $126
per night
CA $152 total
includes taxes & fees
9 Jan - 10 Jan
DoubleTree by Hilton Stoke on Trent

About the area

Stoke-on-Trent

City center stay.With a stay at this Stoke-on-Trent hotel, you'll be steps from The Potteries Museum and Art Gallery and a 5-minute walk from Regent Theatre. Also, Victoria Hall is within half a mile (1 km) and Waterworld is within 2 miles (3 km).

What's nearby

  • The Potteries Museum and Art Gallery - 2 min walk
  • Regent Theatre - 4 min walk
  • Victoria Hall - 5 min walk
  • Waterworld - 17 min walk
  • Staffordshire University - 19 min walk

Getting around

  • Stoke-On-Trent Station - 6 min drive
  • Manchester Airport (MAN) - 49 min drive

Restaurants

  • ‪The Slamwich Club - ‬3 min walk
  • ‪Mitchell Arts Centre - ‬2 min walk
  • ‪The Sugarmill - ‬5 min walk
  • ‪Victoria Lounge Bar - ‬5 min walk
  • ‪Bottle Craft - ‬5 min walk

About this property

Hilton Garden Inn Stoke on Trent

3.5-star hotel near The Potteries Museum and Art Gallery
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. 3 meeting rooms and coworking spaces are available.

WiFi is free in public spaces. Hilton Garden Inn Stoke on Trent also features a fitness center, coffee/tea in a common area, and laundry facilities. For a fee, parking is available.

This 3.5-star Stoke-on-Trent hotel is smoke free.

  • 140 guestrooms or units
  • Built in 2020
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Stoke on Trent offers 140 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature premium bedding. 55-inch LCD televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 9.00 per night)
  • Wheelchair-accessible parking and van parking available
  • 24-hour offsite parking within 164 ft (GBP 9.00 per night)

Food and drink

  • English breakfast available for a fee weekdays 6:00 AM–10:00 AM: GBP 10 for adults and GBP 10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch LCD TV
  • Digital channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per accommodation, per stay
  • Weight limit: 75 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Uncovered self parking fee: GBP 9.00 per night
  • Nearby parking fee: GBP 9.00 per night(164 ft away; open 24 hours)
  • Pet fee: GBP 20 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Stoke On Trent
Hilton Garden Inn Stoke on Trent Hotel
Hilton Garden Inn Stoke on Trent Stoke-on-Trent
Hilton Garden Inn Stoke on Trent United Kingdom
Hilton Garden Inn Stoke on Trent Hotel Stoke-on-Trent

Hilton Garden Inn Stoke on Trent Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 281 out of 455 reviews" "
Rating 8 - Good. 113 out of 455 reviews" "
Rating 6 - Okay. 30 out of 455 reviews" "
Rating 4 - Poor. 14 out of 455 reviews" "
Rating 2 - Terrible. 17 out of 455 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was very good and the staff helpful. Parking was quite expensive. The area the hotel is in didn’t feel quite safe in the evening and there were not many restaurants nearby.
Stayed 2 nights in Aug 2024

10/10 Excellent

Conner

Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Liked: Staff & service, amenities, property conditions & facilities
Molly and the staff were extremely efficient, effective, friendly, and helpful. Would highly recommend.
Stayed 4 nights in Sep 2024

6/10 Okay

Sushil

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not what you would expect of Hilton
It is not a reflection of staff but generally service levels were below standard and seems more of how they are setup to do by Hilton. 1. Room booked as per Hilton website to accommodate a family of 4. There were no additional beds in the room on arrival because house keeping team must have missed it while preparing room and they are not around 24 hours. Wasted 1 hr and only after kind lady at reception prepared another room herself. 2. Restaurant is open till 10 pm for dinner but no room service after 9 pm or last orders by 9:15 pm. Not informed when asked about this at check-in. Again, staff served dinner for our order placed just around 9:15 pm but a reflection of how Hilton is saving costs at the cost of service.
Stayed 1 night in Sep 2024

8/10 Good

Shona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel to visit our daughter who is starting University very shortly. Historically we had been to many Hilton’s as my husband used to travel for work but no longer does. The hotel was modern, light, clean and the rooms spacious. However, we brought our well behaved dog as the hotel said it was pet friendly, this is not really the case. Yes, you can have your pet in your room but you cannot bring them into the restaurant and you also cannot leave them in the room while you eat. Therefore, unless you want to eat in staggered stages, don’t bring your dog. The breakfast was a little basic, but it had all the standard food. If you disabled and cannot walk v far, there no disabled parking outside the hotel it’s across a busy crossing, across the road. I had sent a message asking where the parking was but received no reply, so rang at the drop off point. You had to walk down 4/5 steps and along to get to reception. I could manage this but not everyone would be able too. As a mention the pillows were awful, nearly flat had to use a towel underneath to give them any height. Overall for one night it was fine like an airport hotel but it didn’t really give off a vibe that would mean I would stay longer
Stayed 1 night in Sep 2024

8/10 Good

Fraser

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient for our trip to Alton towers, unfortunately after the first night our bedroom wasn’t made, no clean towels or linen despite leaving the note to state we wanted our room made. We had to ask for new towels after getting back around midnight. Also, car park is extremely narrow and tight, would recommend parking in the private paid one next door.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristen

Stayed 3 nights in Sep 2024

8/10 Good

Toni

Stayed 1 night in Aug 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely and clean hotel. Great location and good parking as well. Would definitely stay here again.
Stayed 1 night in Sep 2024

4/10 Poor

Luke

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Rahat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and friendly. Good value.
Stayed 1 night in Sep 2024

10/10 Excellent

Edd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room ! But bloody awful wings from the starter menu, overcooked and no chicken on them
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with friendly staff. Will be staying there again. Its an oasis in a sad town centre
Stayed 2 nights in Aug 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great that the hotel is 6mins away from the Museum & Art Gallery.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Stayed 1 night in Aug 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pottery stopover
Comfortable hotel very clean . Restaurant onsite was good but overwhelmed with big group. Management seemed a bit inflexible. Instructions for parking on arrival could be clearer to avoid inconvenient round trip . Parking just across road was ok
Stayed 1 night in May 2024

8/10 Good

Mohamed, North Shields

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, good air conditioning. Breakfast wasn't so good no vegetarian options, only two serving many guests which make it difficult to cover all requirements like cutlery
Stayed 1 night in Aug 2024

10/10 Excellent

Rahat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, big and clean
Stayed 1 night in Aug 2024

4/10 Poor

BRIAN

Travelled with partner
Disliked: Cleanliness, staff & service
Directions to parking (" on the opposite side of the road") were misleading as the access is, in fact, from a blocked off side street whose entrance was some several hundred meters away and not clearly signposted. . Full 15 mins wait to check in; only one staff member on duty; visit was on a bank holiday. Could not operate A/C in room resulting in a very disturbed night's sleep in an overhot room; no alternative natural ventilation available. Breakfast; highly unsatisfactory. (Even the girl at checkout said without prompting that it was "totally chaotic").At 09.00 the restaurant was badly overcrowded with people eating (and leaving a mess) all through the reception area. One of the coffee machines had run out of milk, mugs ran out twice, no cutlery/crockery available, self serving area dirty, yoghurt and fruit dishes empty, floor of restaurant dirty, obvious shortage of staff to refill/replace items/clean up between diners. (When challenged, the general manager did apologise for staff shortage and was himself very helpful and apologetic). Further long wait to checkout at about 10.00hrs. Again only one MoS on front desk. Although the individual MsoS were friendly and polite, that could not hide the fact that they were barely able to cope due (apparently) to staff shortages. These facts and the "chaotic" breakfast and dirty, noisy, restaurant area all amounted to a most unsatisfactory visit. I could not recommend this hotel to anybody.
Stayed 1 night in Aug 2024