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The Upper House

4.0 star property
4-star eco-certified hotel near World of Wedgwood

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Upper House

Lobby sitting area
Exterior
Exterior
Executive Double Room
Property grounds

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
  • World of Wedgwood
    5 min drive
  • Trentham Monkey Forest
    6 min drive
  • Trentham Gardens
    14 min drive
  • Manchester (MAN)
    56 min drive

Room options

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use

Standard Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hilton Garden Inn Stoke on Trent
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (446)
The price is CA $170
per night
CA $204 total
includes taxes & fees
30 Nov - 1 Dec
Hilton Garden Inn Stoke on Trent

About the area

Stoke-on-Trent

In Stoke-on-Trent .You'll find World of Wedgwood and Trentham Monkey Forest within 3 miles (5 km) of this hotel. Also, Trentham Gardens is within 3 miles (5 km) and Fenton Manor Sports Complex is within 6 miles (10 km).

What's nearby

  • World of Wedgwood - 5 min drive
  • Trentham Monkey Forest - 6 min drive
  • Fenton Manor Sports Complex - 11 min drive
  • Staffordshire University - 14 min drive
  • Trentham Gardens - 14 min drive

Getting around

  • Stone Station - 13 min drive
  • Manchester Airport (MAN) - 56 min drive

Restaurants

  • ‪The Trentham Estate - ‬7 min drive
  • ‪Toby Carvery - ‬7 min drive
  • ‪The Lakeside - ‬15 min drive
  • ‪Trentham Craft Bar - ‬8 min drive
  • ‪Plume of Feathers - ‬14 min walk

About this property

The Upper House

4-star eco-certified hotel near World of Wedgwood
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 3 meeting rooms available. The eco-certified The Upper House also features a terrace, a garden, and a picnic area. Self parking is free.

This 4-star Stoke-on-Trent hotel is smoke free.

  • 24 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Deli
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Upper House offers 24 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

The Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 160 out of 229 reviews" "
Rating 8 - Good. 57 out of 229 reviews" "
Rating 6 - Okay. 8 out of 229 reviews" "
Rating 4 - Poor. 3 out of 229 reviews" "
Rating 2 - Terrible. 1 out of 229 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Lovely family-run friendly hotel. Spotlessly clean and always welcoming and helpful staff. I arrived late and tired and immediately felt relaxed. Great choice at breakfast. Enough free parking. Walkable to the village and a lovely National Trust countryside. Two easy to follow walk routes available at reception. Set in a beautiful garden and grounds, on a hill so great views. The room was very comfortable and had everything you would need.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was small but cute. We had everything we needed & the bed was super comfy. Staff were lovely & helpful. My only issue ( & it’s a small one) is I ordered scrambled eggs for breakfast but what I got was like a cut up omelette. Would stay again!
Stayed 1 night in Aug 2024

8/10 Good

jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice business stay. Breakfast was excellent. All staff very polite.
Stayed 1 night in Jul 2024

6/10 Okay

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Second visit but probably no third!
Lovely hotel and grounds. Room too small have stayed before in room with a balcony and that was lovely. Disappointed with breakfast. Only white bread available and breakfast was nothing special spongy black pudding and hard bacon.
Stayed 1 night in Jul 2024

10/10 Excellent

michael

Stayed 1 night in Jul 2024

8/10 Good

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite setting, lovely ambiance. Room smaller than expected and mattress too hard for my bony prominences but may be preferred by some.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the property. We returned not only for the beautiful location & accommodation, but we also enjoyed our dining experience very much. The included breakfast was far above average in terms of selection, taste, and service, and the dinner options were superb. Parking is convenient and included. There is a lift if you need it, and they also have improved their Wifi since our last visit last year. A loud event took place at the hotel our last night but we received communication about it beforehand so it wasn't a problem (music off before 11pm). Our only regret was not taking advantage of the gorgeous lounge for an evening drink!
Stayed 3 nights in Jun 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely hotel with great staff
Stayed 1 night in Jun 2024

10/10 Excellent

JAMES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very much enjoyed our stay at Upper House. Beautiful setting. Great staff. Delicious food.
Stayed 1 night in Jun 2024

10/10 Excellent

Keith, Chilliwack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just spent two wonderful weeks at this property visiting from Canada. All the staff are very helpful and the food in the restaurant was excellent. Already planning a return visit next year.
Stayed 13 nights in May 2024

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place to stay
Stayed 1 night in Jun 2024

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Victor, Vienna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful site; wonderful staff - feels like home.
Stayed 1 night in May 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place - very cozy. The staff at breakfast were very friendly and the food was delicious.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Upper House
Beautiful location in its own grounds but within a short distance from such attractions as Trentham gardens and the Monkey forest.
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were dated but appropriate for this property. We were only there a few hours and did not get the opportunity to indulge in the breakfast due early schedule the next day.
Stayed 1 night in Mar 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So impressed I have extended my stay, beautiful grounds, fabulous view from my bed, and when dining! The evening meal was top class, superb choice of menu and the quality 5*, will definitely recommend and will definitely be coming back!
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding
Great night quick friendly checkin .We were attending a wedding lovely buffet great breakfast .The room cosy clean comfy bed bathroom great love a walk in shower. Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Lovely place and great staff. Dinner was excellent, highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous country Hotel with absolutely amazing helpful friendly staff , fantastic food could not recommend highly enough
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Travelled with family
Stayed 1 night in Feb 2024