4/10 Poor
Dave
Travelled with family
8 Aug 2024
Disliked: Amenities, property conditions & facilities
Based on the website photos and description of the property and amenities, I arrived with very high expectations. I was disappointed with the Sugar Hill Inn as it was not up to the standards defined in the promotional material. The first impression as you arrive at the door is the landscaping is unkept, the flowers on the porch are all dead and the pavers are falling off. I was looking forward to hanging out in the Tavern for a drink but it was not staffed except at dinner. The dining room is nice but the meal was just OK and not how it seemed to be described as "fine dining". Breakfast was very basic. It was indicated that at 4 pm "it is time for a small bite, a surprise from our chef." The day we went down to try it out, the bite were two muffins from breakfast and a batch a grapes. We didn't bother after that.
We never met the Innkeepers and that to me is one of the selling points of staying at a B&B - and throughout the day you had to call for assistance (which was promptly responded to). But overall, the Inn lacked an energy without someone around. The current owners bought the Inn in 2021 so perhaps the reputation for the Inn was built on the energy of the previous owner Steve Allen
So be aware that the what you see and read on the websites is not the current standard at the Sugar Hill
Dave Evans
Professor of Tourism and Department Chair
Hospitality and Tourism Education, Honolulu, HI
Dave
Stayed 3 nights in Jul 2024