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The Palace of the Lost City at Sun City Resort

5.0 star property
Family-friendly 5-star hotel with 3 restaurants

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Palace of the Lost City at Sun City Resort

Building design
Lobby
Outdoor pool, pool umbrellas, sun loungers
Water park
0B | Jetted tub

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking included
  • Housekeeping
  • Gym
  • Spa

Explore the area

Map
Sun City Resort, Moses Kotane, North West, 0316
  • The Valley of Waves
    15 min walk
  • The Gary Player Golf Course
    5 min drive
  • Sun City Casino
    5 min drive
  • Pilanesberg (NTY-Sun City)
    18 min drive

Room options

View all photos for Superior Luxury Pool Facing Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Pool Facing Room

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Room

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Minibar, in-room safe, desk, blackout drapes

Superior Luxury Family Room

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Minibar, in-room safe, desk, blackout drapes

Luxury Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Moses Kotane

In Moses Kotane .You'll find The Valley of Waves and The Gary Player Golf Course within 2 miles (3 km) of this hotel. Sun City Casino and Waterworld are also within 2 miles (3 km).

What's nearby

  • The Valley of Waves - 15 min walk
  • The Gary Player Golf Course - 5 min drive
  • Sun City Casino - 5 min drive
  • Waterworld - 7 min drive
  • Pilanesberg National Park - 14 min drive

Restaurants

  • ‪Acacia Terrace Cafe - ‬12 min drive
  • ‪Crystal Court - ‬1 min walk
  • ‪Ocean Basket - ‬8 min walk
  • ‪Shebeen - ‬5 min drive
  • ‪Steers - ‬18 min walk

About this property

The Palace of the Lost City at Sun City Resort

Family-friendly 5-star hotel with 3 restaurants
The Palace of the Lost City at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 3 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A casino, an outdoor pool, and a children's pool are also featured at the luxury The Palace of the Lost City at Sun City Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.

  • 1 building
  • 335 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 3 coffee shops
  • Meeting rooms
  • Casino
  • Nightclub
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palace of the Lost City at Sun City Resort offers 335 air-conditioned accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Afrikaans, English, Xhosa, Zulu

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free area shuttle
  • Free casino shuttle

Food and drink

  • 3 restaurants and 3 coffee shops
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Free water park access
  • Full-service spa
  • Game/wildlife drives
  • Game/wildlife viewing
  • Golf course
  • Hiking/biking trails
  • Mini golf
  • Motor boating
  • Motorized watercraft
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Playground
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property provides roundtrip airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 15 to June 23:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palace of the Lost City at Sun City Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 1977/071333/06

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 360 out of 602 reviews" "
Rating 8 - Good. 155 out of 602 reviews" "
Rating 6 - Okay. 46 out of 602 reviews" "
Rating 4 - Poor. 28 out of 602 reviews" "
Rating 2 - Terrible. 13 out of 602 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Laurence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third trip to The Palace and it was just perfect. Our friends that came along were South African and they had low expectations until we arrived. Their mind was quickly changed after the first day.
Stayed 3 nights in Aug 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star hotel with 3 star service.The hotel and the facilities were excellent however the service was very poor on a number of occasions. We also had some issues with the room that weren’t resolved despite raising them a number of times and service in the bars and restaurants was so slow and not very professional. Loved the palace itself and the food was very good but the service was a real let down.
Stayed 4 nights in Aug 2024

10/10 Excellent

maria

Stayed 6 nights in Aug 2024

10/10 Excellent

Dilyara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
African Paradise
Our stay was very comfortable. We enjoyed excellent breakfast and beautiful environment.
Stayed 7 nights in Aug 2024

10/10 Excellent

Roland, Lilongwe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed in the Palace Hotel 8 years ago and it was fantastic. This trip was a little disappointing because the standards have dropped somewhat. The tents at the pool were torn, one had a missing roof, some fountains and waterfalls did not work. Tlsime ponds were green with algae and water stank in places. The jungle between the palace and valley of waves was messy. However people were very friendly and well trained, breakfast buffet must be one of the best in the world. The palace is a remarkable and unique building, just a pity that standards have slipped a bit. Having said that i would go back again in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Palce
The Palace EXCEEDED all of my Expectations! This place is extraordinary...it is magical! The service provided by the manager, Francois, Gemolemo at the Front Desk, Seipati, Concierge, and Anna, Housekeeping was second to none! They all went above and beyond to make my stay truly magnificent! The Palace and my stay were Phenomenal!
Stayed 3 nights in Jul 2024

10/10 Excellent

Johannes de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

HERVE

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Definitely NOT what to expect in a 5 Star hotel
A broken door mechanism should have been replaced - particularly in a room of this category. No turn-down service. Otherwise room is OK. The restaurant "the grill" was most disappointing, with two dishes not available and service either painstakingly slow or no service at all. The evening ended in a "Spur" manner with a little crowd deafeningly screaming "happy birthday" to some guests, in absolute oblivion of the tranquillity of the others. Definitely NOT what you would expect in a 5 Star hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palace of the Lost City is a feast for the eye
My wife and I would like to praise several members of staff: Itumeleng from Room Service - what a nice and efficient man! Then Maddeleine, Betty, Josephine and Beauty from the Main Restaurant, where we had our 3 breakfasts and 1 dinner The Palace is an incredibly beautiful place - we just admired the decorations (African annimals as statues at the front as well as inside, floor mosaics, the structure of the Palace you see on arrival and on the passage from the lobby to bedrooms
Stayed 3 nights in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Another very enjoyable stay here, as it always is. Would throughly recomend this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Johan

Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Alan James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at the palace was excellent very Friendly stàff nothing was too much trouble food was great it ŵàs wonderful
Stayed 2 nights in May 2024

10/10 Excellent

Reinette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
Stayed 4 nights in Mar 2024

10/10 Excellent

ANDREI

Stayed 3 nights in Apr 2024

6/10 Okay

Thiagaraj

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Nazafarin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I’ve ever been to
Stayed 3 nights in Apr 2024

10/10 Excellent

Kirstine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Feb 2024

10/10 Excellent

TAMMY

Stayed 3 nights in Feb 2024

8/10 Good

Vuk

Travelled with family
Liked: Staff & service, amenities
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire holiday was an unforgettable first class experience from arrival to checkout. We stayed for 9 nights as a family holiday. Facilities and food were all excellent. The steaks in the Grill Room were among the best we have ever had. Staff could not do enough to help and were really friendly. Would love to come back
Stayed 9 nights in Feb 2024

10/10 Excellent

Elsabe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Stayed 3 nights in Jan 2024