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Best Western Sur

3.0 star property
3-star guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Best Western Sur

Outdoor pool
Outdoor dining
Outdoor pool
Lobby
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
23 Al Aise Street, Sur, Ash Sharqiyah South Governorate, 411
  • Sunaysilah Fort
    ‪3 min drive‬
  • Bilad Sur Castle
    ‪3 min drive‬
  • Al Ayjah Lighthouse
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Non Smoking, City View

Family Suite, Multiple Beds, Non Smoking, City View

Family Suite, Multiple Beds, Non Smoking, City View

  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Executive Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 1 King Bed

About the area

Sur

Oceanside stay.You'll find Sunaysilah Fort and Bilad Sur Castle within 2 miles (3 km) of this hotel. Sur Marine Museum and Sur College of Applied Sciences are also within 6 miles (10 km).

What's nearby

  • Sunaysilah Fort - 3 min drive - 2.0 km
  • Bilad Sur Castle - 3 min drive - 3.0 km
  • Sur College of Applied Sciences - 6 min drive - 6.0 km
  • Sur Marine Museum - 7 min drive - 5.9 km
  • Al Ayjah Lighthouse - 8 min drive - 7.2 km

Restaurants

  • ‪Mersal Cafe - ‬2 min drive
  • ‪Bilad Al Sham Garden Restaurant - ‬8 min walk
  • ‪Brew Oz Specialty Coffee - ‬5 min drive
  • ‪Coffee Lab - ‬4 min drive
  • ‪Aljazeera Restaurant - ‬3 min drive

About this property

Best Western Sur

3-star guestrooms with free WiFi
Best Western Sur offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Best Western Sur. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Sur hotel is smoke free.

  • 105 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Best Western Sur offers 105 accommodations with minibars and safes. 43-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Arabic, English

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee: OMR 4.50 for adults and OMR 2.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for OMR 20.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately OMR 4.5 for adults and OMR 2.5 for children
  • Airport shuttle fee: OMR 75 per vehicle (one-way)
  • Airport shuttle fee per child: OMR 75.00 (one-way), (up to 12 years old)
  • Rollaway bed fee: OMR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

Property is also known as

Hotel Sur Plaza
Sur Plaza
Sur Plaza Hotel
Sur Plaza Hotel Oman
Sur Plaza Hotel
Best Western Sur Sur
Best Western Sur Hotel
Best Western Sur Hotel Sur

Best Western Sur Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 101 reviews
Rating 8 - Good. 59 out of 101 reviews
Rating 6 - Okay. 19 out of 101 reviews
Rating 4 - Poor. 8 out of 101 reviews
Rating 2 - Terrible. 0 out of 101 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

ali

Business traveller
Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Nibras

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place, friendly staff, clean room
Stayed 1 night in Mar 2024

8/10 Good

Réal, Dollard des Ormeaux

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality vs price, nothing to complain. We ate at the restaurant, service and food was excellent. We also took advantage of the their pool which was a plus for us.
Stayed 1 night in Dec 2023

8/10 Good

PETROS

Business traveller
value for money
Stayed 6 nights in Sep 2021

10/10 Excellent

Mahmood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel with perfect Swimming pool, i really enjoyed it
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice mistake
I actually booked this place by mistake, but it turned out well. The hotel was a very pleasant place for an overnight stay. The room was spacious ( actually a surprise upgrade on my original booking ) and well laid out. Staff were very helpful. The evening meal was delicious, and the breakfast was okay - though I arrived a little too late, I think. Having fresh, rather than processed cheese would have been nicer. All in all, a good place for a business stopover.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and nice
Stayed 1 night in Jan 2021

8/10 Good

Sameea

Liked: Cleanliness, staff & service
Basic
One night stay. Clean and basic hotel. The furnishings are quite dated.
Stayed 1 night in Dec 2019

8/10 Good

Alice

Stayed 1 night in Nov 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very comfortable stay in Sur
We had an excellent stay at the Sur Plaza Hotel - the staff were friendly and helpful, the room was modern and spotlessly clean, and we enjoyed a lovely dinner in the on-site restaurant. The location is perhaps not amazing - on the side of a highway into Sur - but you’d never know it sitting out by the pool. Would highly recommend this hotel.
Stayed 1 night in Nov 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but good
The hotel is in a good location for the wadi’s and turtles (if you have a car). It’s a basic accommodation but comfortable, clean and has the necessities. Staff were friendly and helpful.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice rooms. A bit outside of the old town or city centre, but ok if you're on the go as it's already near the highway to go north or south.
Stayed 2 nights in Apr 2019

8/10 Good

Kayvan

Disliked: Cleanliness
Good for 1 night stay
both buffet and breakfast dinner was great. Try Tandoori and garlic Naan. the hotel is a 3 star and you cannot expect much but reasonably it is ok for 1 night stay while you are travelling from a city to the other.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the cost of the buffets, however the food was good, just over priced. Front desk staff very good and helpful.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
clean and consistent stay in Sur
Nice, clean simple stay here at Sur Plaza. Not by the water but close enough that it's relatively easy to reach. There was construction on the main road so getting to the hotel is a little inefficient (access through a side street). Bathroom shower was a bit outdated but it was clean and functional. Staff is really friendly and helpful. Restaurant on site has breakfast, lunch and dinner options which is convenient.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and the staff are very friendly and helpful. The room was fairly spacious and the bed was large and fairly comfortable. It is a bit out of town so having a car is necessary. The only issue really was the dinner - a buffet is really the only option. Although there is an a la carte it was not really an option as they said the food would take ages. I understand this when the hotel is full, but when there was only a few of us it seemed unnecessary to have a buffet.
Stayed 1 night in Nov 2018

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Sep 2018

4/10 Poor

HAMOOD

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Steven

Liked: Cleanliness
Decent hotel
Decent hotel, located close to main access to the town. No power points for charging phone near the bed is a disappointment.
Stayed 1 night in Jan 2018

8/10 Good

Georgina

Liked: Cleanliness, staff & service
Good value
Friendly staff, excellent food and a licensed bar. Not near the sea and a 10 minute drive to Sur.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Needs maintenance
Alot of facilities need maintenance. Service was slow and not to the standard. Had to call for tissue in the room and toilet slippers. Also room key was wrong. Forgot my shorts on the floor in the toilet, came back later finding it soaking wet right where I left it.
Stayed 2 nights in Aug 2017

8/10 Good

Nigel, Muscat and UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for short stop
Well run and popular hotel with pool, gym and a evening buffet which changes daily. Quiet, comfortable and clean and not expensive.

8/10 Good

Alicja

Liked: Staff & service, room comfort
Probably good option when in Sur
Probably comparing to other hotels in Sur this one was good. Comparing to prices in Muscan - much overpriced (we paid 10 poinds less and you can't even compare the quality). Room was ok, clean but very basic and with some stains on the walls etc. Bathroom nice, WiFi working (ask in reception for a code for each device). The best from all was the breakfast which was really good.

8/10 Good

AdSas, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay. Beds were comfortable and rooms were clean. It looks like they have been updating the hotel a little. Some of the carpets looked new, the interior of the lift looked updated and they were painting when we were visiting. We enjoyed a pleasant stay at the Sur Plaza Hotel. Oman loves its polished marble, including their ramps. This made it nearly impossible to get our suitcases into to hotel. Even the staff had trouble negotiating the slippery slope.