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Ascott Waterplace Surabaya

4.5 star property
Family-friendly 4.5-star aparthotel near Pakuwon Mall

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ascott Waterplace Surabaya

Exterior
In-room safe, desk, laptop workspace, soundproofing
Penthouse, 1 Bedroom
In-room safe, desk, laptop workspace, soundproofing
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Washer
  • Pool
  • Breakfast available
  • Room service
  • Outdoor space
  • Air conditioning

Explore the area

Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
  • Pakuwon Trade Center
    ‪2 min walk‬
  • Pakuwon Mall
    ‪4 min walk‬
  • Ciputra World Mall
    ‪7 min drive‬
  • Surabaya (SUB-Juanda)
    ‪43 min drive‬

Room options

View all photos for Penthouse, 1 Bedroom

Penthouse, 1 Bedroom

Penthouse, 1 Bedroom

  • 112 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Fridge, microwave, stovetop, electric kettle

Executive Apartment, 2 Bedrooms

  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 3 Bedrooms

  • 113 sq m
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 1 King Bed

  • 53 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 2 Bedrooms

  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 1 King Bed

  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Four Points by Sheraton Surabaya, Pakuwon Indah

Pool
Kids pool
Parking included
Free WiFi
4.8 out of 5, Exceptional, (152)
The price is CA $118
per night
CA $143 total
includes taxes & fees
29 Jan - 30 Jan
Four Points by Sheraton Surabaya, Pakuwon Indah

About the area

Surabaya

In shopping district.At this Surabaya aparthotel, you'll be within half a mile (1 km) of Pakuwon Mall and 6 miles (10 km) of Surabaya Town Square. Surabaya Zoo is within 6 miles (10 km) and Royal Plaza Surabaya is within 9 miles (15 km).
View more Aparthotels in SurabayaOpens in a new window

What's nearby

  • Pakuwon Mall - 4 min walk
  • Surabaya Zoo - 8 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Tunjungan Plaza - 13 min drive
  • Grand City Surabaya - 14 min drive

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 24 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • ‪Fusia Special Nasi Timbel - ‬5 min walk
  • ‪Tom Sushi - ‬4 min walk
  • ‪X.O Suki - ‬5 min walk
  • ‪Bambu Traditional Food Court - ‬2 min walk
  • ‪Wok Noodle - ‬4 min walk

About this property

Ascott Waterplace Surabaya

Family-friendly 4.5-star aparthotel near Pakuwon Mall
Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. Business amenities include a 24-hour business center and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Ascott Waterplace Surabaya. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This Art Deco Surabaya aparthotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 33 levels
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Indonesian

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Free pool cabanas

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request

Family friendly

  • Children stay free (see details)
  • Free children's club
  • Free crib/infant bed
  • Children's pool
  • Playground

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Free tea bags/instant coffee
  • Water dispenser
  • Toaster
  • Electric kettle

Dining

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 172840 for adults and IDR 86420 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Bedrooms

  • Bed sheets provided
  • Alarm clock
  • Rollaway/extra beds: IDR 500000 per night

Bathrooms

  • Eco-friendly toiletries
  • Free toiletries
  • Slippers
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided
  • Bathrobes

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 32-inch LED TV with cable/satellite service
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden
  • Garden

Laundry

  • Washing machine
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 24-hour business center
  • 2 meeting rooms
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (lobby)

Location highlights

  • In the shopping district
  • In the entertainment district
  • In the suburbs
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Fitness center
  • Waterslide
  • Fitness facilities nearby (free access)
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 182 rooms
  • 33 floors
  • 1 building
  • Art Deco architecture
  • At least 10% of profits reinvested in community & sustainability

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ascott Waterplace Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 500000 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately IDR 172840 for adults and IDR 86420 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 500000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, and cash. Heating is not provided. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.

Property Registration Number +62 811-1752-501

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 94 reviews" "
Rating 8 - Good. 32 out of 94 reviews" "
Rating 6 - Okay. 8 out of 94 reviews" "
Rating 4 - Poor. 4 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

Simon

Liked: Cleanliness, room comfort
SURABAYA OCTOBER 2024
Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kiny

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Jackie Wai Yip

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ade

Travelled with family
Liked: Cleanliness, room comfort
Very well set out accommodation.
Stayed 3 nights in Dec 2022

8/10 Good

Panji

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022

8/10 Good

stephanie

Business traveller
Liked: Room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019

8/10 Good

ANNIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

JUNGGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

NG PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Serene, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
Stayed 2 nights in Aug 2019

8/10 Good

DianaFoo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ok nice big new and clean. A bit inconvenient Some additional services would be nice Example 24 house restaurant in house
Stayed 1 night in May 2019

10/10 Excellent

RHawks, Orlando, FL USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities.
Stayed 3 nights in May 2019

8/10 Good

Joan, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections.
Stayed 1 night in Jan 2019

2/10 Terrible

A.RKIN

Business traveller
Worse "continental" breakfast in a hotel, some of the front desk staffs not so friendly and helpful.
Stayed 4 nights in Jan 2019

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied.
This is our 2nd time staying in this hotel. Love the location as its close to Pakuwon Mall. The lobby was grand, spacious and welcoming. Front desk service is great, speaks quite good English. However, we booked 2 smoking rooms but it was not available upon check in. Breakfast was simple, not much variety. Basically ate the same food for 2 days. Overall will choose to stay again when we visit Surabaya again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Vincent Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First choice in Surabaya
When in Surabaya, this is my first choice due to its proximity to a very big mall. The Pakuwon mall has everything you need. Complete with a kitchen and sala, I can easily hold meetings anytime.
Stayed 1 night in Dec 2018

6/10 Okay

Louis

Liked: Cleanliness
Stayed 4 nights in Dec 2018

8/10 Good

JT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service apartment. Close to shopping mall and quite new building.
Stayed 2 nights in Dec 2018