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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5.0 star property
5-star luxury hotel near Ciputra World Mall, connected to a shopping center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Outdoor pool
Suite | Living room
View from room
Exterior
Couples treatment rooms, sauna, aromatherapy, body scrubs, massages

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Spa
  • Breakfast available
  • Parking available

Explore the area

Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225
  • Ciputra World Mall
    1 min walk
  • My Kopi-O
    1 min walk
  • Ngagel Station
    14 min drive
  • Surabaya (SUB-Juanda)
    35 min drive

Room options

View all photos for Grand Deluxe King

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe Twin

  • 37 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe

Superior Deluxe

Superior Deluxe

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • 33 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

About the area

Surabaya

In shopping district.You'll be within half a mile (1 km) of Ciputra World Mall and 9 miles (15 km) of Ciputra Golf Club.

What's nearby

  • Ciputra World Mall - 1 min walk
  • Surabaya Town Square - 17 min walk
  • Surabaya Zoo - 4 min drive
  • Pakuwon Mall - 8 min drive
  • Tunjungan Plaza - 9 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 20 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪KOI Thé - ‬1 min walk
  • ‪Mango Bomb - ‬1 min walk
  • ‪Linkafe - ‬1 min walk
  • ‪Sushi Tei-Ciputra World - ‬1 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5-star luxury hotel near Ciputra World Mall, connected to a shopping center
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business center. A children's pool, a fitness center, and a sauna are also featured at the luxury Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 1 building
  • 212 guestrooms or units
  • 22 levels
  • Built in 2014
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers 212 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Indonesian

Property amenities

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 60000 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 302500-302500 for adults and IDR 151250-151250 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV
  • Digital channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 500000.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately IDR 302500 to 302500 for adults, and IDR 151250 to 151250 for children
  • Airport shuttle fee: IDR 440220 per vehicle (one-way)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 500000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 7:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 232 reviews" "
Rating 8 - Good. 87 out of 232 reviews" "
Rating 6 - Okay. 13 out of 232 reviews" "
Rating 4 - Poor. 8 out of 232 reviews" "
Rating 2 - Terrible. 1 out of 232 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024

8/10 Good

Bernard Fabio

Stayed 2 nights in Jun 2024

10/10 Excellent

Ruth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024

10/10 Excellent

CHAN FAI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024

10/10 Excellent

August

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel in Surabaya
Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023

8/10 Good

Yoshiaki

Stayed 3 nights in Aug 2023

8/10 Good

Stephen Chia

Stayed 3 nights in Jun 2023

8/10 Good

adi

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Leonard, Ketchikan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022

8/10 Good

Stephen Chia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfort stay
Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit stay
The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022

10/10 Excellent

Delfin

Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidak rekomendasi u/ keluarga.
Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
Stayed 1 night in Dec 2021

4/10 Poor

Yuki

Travelled with family
Disliked: Staff & service
Not so good
We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat nyaman dan nagih
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite excellent for room and staff. I was good stay on 1 night.
Stayed 1 night in Feb 2021

8/10 Good

Mulyadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Nicholas Ren Sheng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Wan Marhadika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2020

6/10 Okay

Gunawan

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next to the mall is very convenience. The food. In general I recommend to stay
Stayed 1 night in Feb 2020

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Not a 5 star experience
The room itself is nice but. the hotel access is definitely Not a 5 star experience.. for a start the access to the hotel from. the parking area and the mall is through a parking area. very narrow sidewalk next to cars driving into parking space. hotel lobby is on the 8 floor. so when you arrive you are only greeted by a concierge who can only receive luggage and you need to park your car and then return back to the hotel thru that narrow sidewalk from the parking area.
Stayed 1 night in Jan 2020

10/10 Excellent

Johannes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Inge

Liked: Staff & service
Hotel is nice but towels are in bad condition, Looks old and worn out... Could be better than that, and breakfast is also could be better.... really!
Stayed 3 nights in Jan 2020