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Sheraton Surabaya Hotel and Towers

5.0 star property
5-star luxury hotel near Tunjungan Plaza, connected to a shopping center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
Exterior
Ambassador Suite
Flat-screen TV, toys
Meeting facility

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Parking included
    Parking included

Explore the area

Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261
  • Tunjungan Plaza
    1 min walk
  • Sharp Bamboo Monument
    18 min walk
  • Surabaya Plaza Shopping Mall
    19 min walk
  • Surabaya (SUB-Juanda)
    49 min drive

Room options

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Apartment, 3 Bedrooms

  • 138 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 240 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom

  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds

  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Apartment, 2 Bedrooms

  • 109 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Apartment, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Apartment, 1 King Bed

  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds

Club Room, 2 Double Beds

  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite

Ambassador Suite

Ambassador Suite

  • Sleeps 5
  • 2 Double Beds

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About the area

Surabaya

Central Surabaya getaway .At this Kedungdoro hotel, you'll be steps from Tunjungan Plaza and within a 15-minute walk of Grahadi. Joko Dolog Statue and Surabaya Youth Center are also within 2 miles (3 km).

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • Surabaya Plaza Shopping Mall - 19 min walk - 1.6 km
  • Grand City Surabaya - 4 min drive - 3.6 km
  • Submarine Monument - 5 min drive - 4.2 km
  • Surabaya Zoo - 7 min drive - 6.5 km

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 14 min drive
  • Surabaya (SUB-Juanda) - 49 min drive

Restaurants

  • ‪Yamagoya Ramen - ‬8 min walk
  • ‪Zenbu House of Mozaru - ‬1 min walk
  • ‪Bakmi GM - ‬3 min walk
  • ‪Excelso - ‬10 min walk
  • ‪Imperial Kitchen & Dimsum - ‬8 min walk

About this property

Sheraton Surabaya Hotel and Towers

5-star luxury hotel near Tunjungan Plaza, connected to a shopping center
Sheraton Surabaya Hotel and Towers offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 441 square feet (41 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Sheraton Surabaya Hotel and Towers. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 348 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 441 sq ft of conference space
  • 41 sq m of conference space
  • Built in 1995
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Indonesian

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Children's games
  • Children's pool
  • Children's toys
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 340000 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour pool access
  • Access to nearby outdoor pool
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 59
  • Grab bar in bathtub
  • Bathtub grab bar height (inches): 39
  • Grab bar in shower
  • Shower grab bar height (inches): 59
  • Handrails in stairways
  • Stairway handrail height (inches): 20
  • In-room accessibility
  • Lever door handles
  • Low-height bed
  • Low bed height (inches): 28
  • Low-height desk
  • Low desk height (inches): 28
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Surabaya Hotel and Towers

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 786500.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 340000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 19 years old. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access is available 24-hours a day.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Sheraton Surabaya Hotel and Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 328 reviews" "
Rating 8 - Good. 112 out of 328 reviews" "
Rating 6 - Okay. 20 out of 328 reviews" "
Rating 4 - Poor. 12 out of 328 reviews" "
Rating 2 - Terrible. 3 out of 328 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the older condominium suites which was ok. It was nice 👌
Stayed 2 nights in Aug 2024

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Close to the mall and a swimming pool.
Stayed 2 nights in Jul 2024

10/10 Excellent

Chirag

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Manou

Travelled with family
Liked: Amenities
Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Stayed 1 night in Jul 2024

10/10 Excellent

Frans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Jermaine

Stayed 1 night in Mar 2024

10/10 Excellent

Chin Huei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just stayed for 2 days. The view at the club room was beautiful in the evening.
Stayed 2 nights in Feb 2024

6/10 Okay

Kunzang

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

SWANDAJANI, ASTORIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023

6/10 Okay

Alvin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nenny, Seminyak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great, love the ambience
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable unmatched
Stayed 10 nights in Sep 2023

10/10 Excellent

Alwiya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, the hotel is close to all the attractions
Stayed 2 nights in Sep 2023

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Stayed 2 nights in Aug 2023

10/10 Excellent

Heny

Stayed 1 night in May 2023

10/10 Excellent

eep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This nice hotel for stay
Stayed 1 night in May 2023

2/10 Terrible

PIN HAN

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the room is very smelly, condition really bad
Stayed 2 nights in Feb 2023

2/10 Terrible

Weifang

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.
Stayed 2 nights in Dec 2022

10/10 Excellent

Ahmad

Stayed 2 nights in Oct 2022

10/10 Excellent

Indra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong recommended hotel in Surabaya
The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.
Stayed 1 night in Sep 2022

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid staff in all departments
Stayed 2 nights in Mar 2020