6/10 Okay
Mandeep
Travelled with family
29 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I recently stayed at this hotel and, while the location and amenities were generally satisfactory, I was quite disappointed with the housekeeping service. Throughout my entire stay in seven days my room was not cleaned or refreshed, which is something I expect from any reputable hotel.
Upon arrival, the room was clean, but as the days went on, it became increasingly inconvenient not to have the room serviced. The trash bins were overflowing, the bathroom lacked fresh towels, and the bed linens were never changed. I had to do all of that by myself as I was with my two young children and kids make mess. I had to call reception every other day for fresh towels and sheets.
When I inquired at the front desk, I was told that there is housekeeping fee they charge if you want to get room service done. I should have been given the choice to opt-in or opt-out of daily housekeeping services without any extra fee because this hotel was not cheap, rather than assuming I didn't need them. So I had to clean rooms and I even asked them to bring the vacuum into my room and cleaned the rooms by myself. I mean the whole point of going on holidays is that when you come back to your room after a long day, it’s nice to see your room is being cleaned and fresh. I would recommend that the hotel reconsider its approach to housekeeping.
Mandeep
Stayed 7 nights in Aug 2024
