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Crowne Plaza Suzhou, an IHG Hotel

5.0 star property
Family-friendly 5-star hotel near Jinji Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Suzhou, an IHG Hotel

Exterior
Point of interest
Minibar, in-room safe, desk, soundproofing
Fitness facility
Minibar, in-room safe, desk, soundproofing

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
168 Xinggang Street, Suzhou, Jiangsu, 215021
  • Jinji Lake
    1 min walk
  • Suzhou Center
    6 min walk
  • Gate to the East
    9 min walk
  • Wuxi (WUX-Shuofang)
    47 min drive

Room options

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (Jinji Lake View)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds (Jinji Lake View)

  • 42 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor)

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Jinji Lake View)

View from room

Premium Room, 1 King Bed (Jinji Lake View)

  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Explorer)

Suite, 1 King Bed, Club Lounge Access (Explorer)

Suite, 1 King Bed, Club Lounge Access (Explorer)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor)

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor)

Suite, 1 King Bed, Club Lounge Access (Navigator, High Floor)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View

  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Club Lounge Access (Captain, Lake)

Suite, 1 King Bed, Club Lounge Access (Captain, Lake)

Suite, 1 King Bed, Club Lounge Access (Captain, Lake)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Lake View

View from room

Premium Room, 1 King Bed, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Lake View

View from room

Premium Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor)

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor)

Suite, 1 King Bed, Club Lounge Access (Pilot, High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

  • Sleeps 3
  • 1 Twin Bed

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

W Suzhou

Pool
Spa
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (91)
The price is CA $206
per night
CA $240 total
includes taxes & fees
9 Jan - 10 Jan
W Suzhou

About the area

Suzhou

City center stay.Within a 10-minute walk of this Suzhou Industrial Park hotel, you'll find Jinji Lake and Gate to the East. Also, Suzhou International Expo Center is within 3 miles (5 km) and Suzhou Museum is within 6 miles (10 km).

What's nearby

  • Jinji Lake - 1 min walk
  • Gate to the East - 9 min walk
  • Suzhou International Expo Center - 6 min drive
  • Suzhou Museum - 7 min drive
  • Humble Administrator's Garden - 7 min drive

Getting around

  • Dongfangzhimen Station - 10 min walk
  • Yixing High-Speed Railway Station - 16 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 120 min drive

Restaurants

  • ‪鹤家 - ‬6 min walk
  • ‪Cafe Outdoor - ‬7 min walk
  • ‪东门饭店 - ‬2 min walk
  • ‪蔡家食譜 - ‬1 min walk
  • ‪王品台塑牛排 - ‬6 min walk

About this property

Crowne Plaza Suzhou, an IHG Hotel

Family-friendly 5-star hotel near Jinji Lake
Crowne Plaza Suzhou, an IHG Hotel offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A seasonal outdoor pool, a health club, and a sauna are also featured at the luxury Crowne Plaza Suzhou, an IHG Hotel.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

  • 1 building
  • 388 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 2009
  • Kid's club (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Crowne Plaza Suzhou, an IHG Hotel offers 388 accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 佳莉雅RE-WELLNESS. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Arcade/game room
  • Children's club
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site
  • Free offsite parking
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:00 AM: CNY 128 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Arcade/game room
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch LCD TV
  • Pay movies
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 128 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Crowne Plaza Suzhou, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 108 out of 144 reviews" "
Rating 8 - Good. 25 out of 144 reviews" "
Rating 6 - Okay. 10 out of 144 reviews" "
Rating 4 - Poor. 1 out of 144 reviews" "
Rating 2 - Terrible. 0 out of 144 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stoyan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Stayed 4 nights in Jul 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024

8/10 Good

winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024

10/10 Excellent

Ning

Travelled with family
Sunny Jiang
Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shijun

Stayed 2 nights in Jun 2024

10/10 Excellent

ying

Stayed 1 night in Jun 2024

10/10 Excellent

Walter, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024

8/10 Good

mike

Stayed 2 nights in May 2024

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024

10/10 Excellent

Xiaomin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023

10/10 Excellent

CHEE KUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Kyna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except there is no coffee maker in the room.
Stayed 3 nights in Jan 2020

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Fantastic
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointment of the room I get.
Staff at check in counter told me that they had no King bed room for me which I booked. And said it is not confirmed when I book. I need to argue with them and show the confirmation email to her, then finally she give me one, but in 2nd floor, face to the front entrance of which all people can see through my room if I open the curtain. I was so disappointed on this, if she can explain to me the condition of the room, I may accept the twin room, her attitude is rude.
Stayed 1 night in Jul 2019

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel, good for a weekend stay.
Great hotel, good food, nice pool overlooking the lake. Only downside is the decor, though immaculately clean, is a little bit dated. The gym and spa were under construction during our stay, alternate arrangements were made for the gym. This construction was not noted during the booking phase, but the construction did not disturb us with noise at all.
Stayed 1 night in Jun 2019

10/10 Excellent

SANDRO ALMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing!!
I've got an upgrade for an outstanding room. I've loved this hotel!!
Stayed 1 night in Jan 2019

10/10 Excellent

Xyao Yun, Pennsylvania us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply love it! Especially the breakfast!!

8/10 Good

Peter, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A very good hotel, great room, excellent breakfast, great choices btoh western and chinese. Internet worked well. However location is a way from any where like restaurants, shops etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Janice, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with a nice view
I like the hotel with a nice view. The staffs here are knowledgable and very helpful. You can eat at the hotel or take a taxi to the local seafood restaurants, about 10 to 16 RMB. Just ask the staffs. They arrange the local tour, buy high speed train tickets to Shanghai, and airfares to other tour destination. I also used the room service for breakfast before I left for my flight. I love the local non-spicy noodle dish. I did not know the name, but I would eat it again if I would go back.