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InterContinental Suzhou, an IHG Hotel

5.0 star property
5-star luxury hotel in Suzhou Industrial Park

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January 2025

Photo gallery for InterContinental Suzhou, an IHG Hotel

1 King Premium Panoramic View
Indoor pool
Lobby lounge
Meeting facility
Premium Room, 2 Single Beds

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
288 Wang Dun Road, Suzhou, Jiangsu, 215000
  • Jinji Lake
    2 min walk
  • Suzhou International Expo Center
    6 min walk
  • Yuanrong Times Square
    6 min walk
  • Wuxi (WUX-Shuofang)
    49 min drive

Room options

View all photos for Classic Room

Classic Room

Classic Room

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for 2 Twin Classic

Minibar, in-room safe, blackout drapes, free cribs/infant beds

2 Twin Classic

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom (Jinji Lake View)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Room, 1 Bedroom (Jinji Lake View)

  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 1 Bedroom (Landmark Lake View)

Room, 1 Bedroom (Landmark Lake View)

Room, 1 Bedroom (Landmark Lake View)

  • 90 sq m
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1 King Classic

Minibar, in-room safe, blackout drapes, free cribs/infant beds

1 King Classic

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Suite

  • 90 sq m
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

  • 52 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room

Premium Room

Premium Room

  • 52 sq m
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for 1 Bedroom Suite City View

1 Bedroom Suite City View

1 Bedroom Suite City View

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1 Bedroom Suite Kids Theme City View

1 Bedroom Suite Kids Theme City View

1 Bedroom Suite Kids Theme City View

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for 1 King Premium Panoramic View

1 King Premium Panoramic View

1 King Premium Panoramic View

  • 71 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Shangri-La Yuanqu, Suzhou

Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (23)
The price is CA $145
per night
CA $169 total
includes taxes & fees
8 Dec - 9 Dec
Shangri-La Yuanqu, Suzhou

About the area

Suzhou

Suzhou Industrial Park stay.Within a 10-minute walk of this Suzhou Industrial Park hotel, you'll find Jinji Lake and Suzhou International Expo Center. Yuanrong Times Square and Suzhou Culture and Arts Center are also within half a mile (1 km).

What's nearby

  • Jinji Lake - 2 min walk - 0.2 km
  • Suzhou International Expo Center - 6 min walk - 0.5 km
  • Yuanrong Times Square - 6 min walk - 0.5 km
  • Suzhou Culture and Arts Center - 7 min walk - 0.6 km
  • Gate to the East - 5 min drive - 4.7 km

Getting around

  • Shidaiguangchang Station - 9 min walk
  • Suzhou Railway Station - 22 min drive
  • Hongqiao International Airport (SHA) - 72 min drive

Restaurants

  • ‪甘尼仕印度餐厅 - ‬1 min walk
  • ‪大渔铁板烧 - ‬4 min walk
  • ‪标题咖啡title Coffee - ‬1 min walk
  • ‪Lizarran - ‬6 min walk
  • ‪和米堂 - ‬6 min walk

About this property

InterContinental Suzhou, an IHG Hotel

5-star luxury hotel in Suzhou Industrial Park
InterContinental Suzhou, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and concierge services are also featured at the luxury InterContinental Suzhou, an IHG Hotel. For a fee, parking is available.

This 5-star Suzhou hotel is smoke free.

  • 427 guestrooms or units
  • 3 dining venues
  • Built in 2010
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • ATM
  • No smoking on site
  • Bar or lounge
  • Coffee shop
InterContinental Suzhou, an IHG Hotel offers 427 air-conditioned accommodations with minibars and safes. 49-inch LCD televisions come with cable channels.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. This Suzhou hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

SPA has 9 treatment rooms. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CNY 360 per day)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 193.2 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Full-service spa
  • Indoor pool

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 49-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Suzhou, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 233.2 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 193.2 per person
  • Self parking fee: CNY 360 per day
  • Rollaway bed fee: CNY 233.2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, cash, and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Intercontinental Hotel Suzhou
Intercontinental Suzhou
Suzhou Intercontinental
InterContinental Suzhou Hotel
Intercontinental Suzhou Hotel Suzhou

InterContinental Suzhou, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 102 out of 148 reviews" "
Rating 8 - Good. 34 out of 148 reviews" "
Rating 6 - Okay. 10 out of 148 reviews" "
Rating 4 - Poor. 1 out of 148 reviews" "
Rating 2 - Terrible. 1 out of 148 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the lake view is amazing, breakfast is fabulous with lots of choice
Stayed 1 night in Jan 2020

10/10 Excellent

Colirful, SF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the new industry district with new streets and modern facilities. Closed to shopping area and the huge bookstore. Breath taking view from the room with automatic toilet. Highly recommended.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Getting older and not as good as before. Breakfast was great specially the noodle. Restaurant and public area staff are friendly and helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Woon Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay.
Great location. With impressive lake view, convenient location to convention center & easy access to tourist sights. Hotel is clean & well maintained. Service is excellent. Will recommend to friends.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The view from our room was very nice, and the room itself was clean and comfortable. However, the staff at check in wasn’t very friendly, nor was he very helpful. The staffs at the concierge were much more friendly and helpful!
Stayed 3 nights in Oct 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, polite and professional service staff, rooms are comfort with great lake view.
Stayed 1 night in Sep 2019

10/10 Excellent

Cherry, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Will be back again. This is my 2nd visit
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wonderful Hotel in Suzhou
Nice Staff & Free Upgrade
Stayed 1 night in Aug 2019

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great other than room is a smoking room, but hotel staff offered solutions
Stayed 2 nights in Jan 2018

10/10 Excellent

AVRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, improve room service only a bit
Very high standard, had some heavy polluted NYE so stayed at the hotel mostly. didn't regret it.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Very good but ...
Overall an excellent place to stay. Service was generally good except that when returning to the railway station the hotel reception sent me to wrong Suzhou station so I missed my train and had to taxi back to Shanghai!
Stayed 1 night in Nov 2017

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Saw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever....
Very well-mannered, friendly and helpful staff, felt so great staying at this luxury hotel, strategic location and close to the beautiful Jinji Lake.
Stayed 1 night in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below expectation but remediate by the service
Our 1 day stay at Suzhou Intercontinental was a good one. We arrive in the afternoon and after a quick checkin we decided to have a short rest before visiting the nearby town area. Because of the great view with the lake it also come will strong sunlight especially in the afternoon and the aircon has failed to deliver the desire temperature. And what save us from lodging a complaint with the Hotel is the attitude provided by the Assistant Manager Mr. Will Ding and his service (Bringing cold drink and ice-cream).
Stayed 1 night in Jun 2017

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robots in the Lobby! So cute!
Have stayed at this hotel several times - always a pleasure. The lake view rooms are a must - the breakfast buffet absolutely incredible and the robots in the lobby!!!!!! What can I say? I look forward to going to Suzhou just to stay there.
Stayed 2 nights in Jun 2017

6/10 Okay

Craig, Miami

Not 5 Star
Certainly not what I expected. In a great area of Suzhou but it is far from 5 star. Rooms are smallish and dated. The food was ok but not as good as other places. I travel a lot with business so I stay in plenty of hotels but this is one I won't go back too again as their are much better hotels to choose from.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
excellent

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Always good has been somewhat better in the past.
I have stayed here several times over the past few years. The rooms are getting a little worn and the lighting is much too low. Service is as good as always but the staff needs to be able to speak English better than they all do. Much too difficult to get things done even though I know they are trying hard.

4/10 Poor

marshall, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Way to bad
hotel is too old. Not worth :(((((((((((((( Staff good tho but it's not worth for 230 Cad

10/10 Excellent

Jacqueline, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent Intercontinental-standard on Jinji Lake
The hotel has a great location particularly if you're going to an exhibition or conference or show in the exhibition centre nearby, or if, like us, you're here to hang out at the Eslite complex or shopping malls in the area. The hotel is quite far from the major tourist sites (Suzhou is deceivingly large in some ways) and during national holidays, the traffic will be impossible so you can only rely on the metro. That said, everything is what you'd expect in an Intercontinental - luxurious rooms, comfy beds, spotless bathroom, good selection at breakfast and attentive service. There was a tiny episode at breakfast when our table was taken by a family when we were out getting food at the buffet, but the staff very quickly resolved the issue.

8/10 Good

Teresa

Liked: Staff & service

8/10 Good

JJ, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location by the lake, but needs new mattress
we booked a mini suite with club benefits for 2 nights during a weekend in late November. nice big tub, nice bidet, nice indoor pool w/ views to the lake but my kids complained that the water was too cold. breakfast was so crowded that weekend (as there was a corporate event that weekend so it was fully booked), instead of having buffet breakfast at the buffet, we were sent to the Chinese restaurant across the hall for breakfast (still buffet style, but not as organized as it was in the buffet room). there were 5-6 little kids running around playing and shouting, really downgraded the image and aura of this supposed to be top notch hotel. furniture and mattress is a little dated, but still very clean. I requested to have kids packages ( toothbrush and slippers, etc) but they said they can only provide kids slippers and robes. My kids loved the Hello Kitty slippers and robes, also enjoyed soaking in the 6 ft diameter round tub in the bathroom. Lounge was OK, looks better in pictures, happy hour snacks were just OK, they have ice cream locked up and told us only available during breakfast and dinner hours???!!!!!! Staff are friendly and helpful. Taxi from the front of the hotel is convenient, 2 kinds: 1. is Didi (like Uber in the states) drivers who can take appointments and drive you around in their private cars (we got ripped off) 2. is the regular cab, regulated with cameras on the front dash, more honest than the Didi drivers.