2/10 – Terrible
Ashley
14 févr. 2025
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Upon arrival my husband and I considered leaving as the hotel did not quite feel. Upon accessing our room that uncomfortable feeling continued as the room had an odor and it just felt sketchy. But we were only staying one night after a concert and leaving early so we stayed. Our $100 hold for incidentals was posted without explanation. Numerous attempts to contact the hotel were unsuccessful. So I reached out to Expedia for help. One week later I’m told the fee is for smoking in the room. My husband and I do not smoke so this is clearly a mistake. After multiple attempts to resolve the issue, my only option is to close my card and dispute the charge through my bank, which is quite the inconvenience. I do not recommend this location as the accommodations were subpar and the service has been unacceptable.