2/10 Terrible
Ma Dolores
Travelled with partner
5 Jan 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The worse experience we had. Paid way expensive for one night, asking for a cancellation and told us to contact Travelocity so they can do something about it,then we contacted Travelocity telling us to contact Meriton Suites Sussex Street that if they agree we can do a refund.and they did not agree for us ending up we can't do anything about it,and the worse was the Sauna was out of order,which was one of the main reasons why we chose to book in Meriton Suites Sussex Street,we had so much stress dealing with this experience. One of the receptionist told us that we will wait and they will call someone to fix the sauna,yet we were there at the spa waiting for more than an hour and nobody came,fooling us with misinformation! We are just hard workers who wanted to relax and have sauna that is why we booked again in one of the Meriton Suites !what we paid was way too expensive for one night with the disappointment of wasn't able to have Sauna. We had to talk to the manager in charge saying "sorry for the inconvenience"? We were already frustrated even what they have offered us. We won't be coming here again! Some of the staffs are not friendly as well, asking me from which Country i came from in the very start that we are about to pay in the reception with our booking! What an arrogant manner!
Ma Dolores
Stayed 1 night in Jan 2025