6/10 Okay
Stephen
Travelled with partner
11 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The harbour and the view of the opera house are the stars here. The hotel is excellently located and because it is only 3 levels feels really intimate and comfortable. Everything is in its place and the room was excellent with a beautiful view of the opera house and surrounds with our own balcony to soak it up.
We had one experience though that dragged on the whole stay and spoiled it overall.
We booked in December 2023 for two nights and the hotel policy is that one night is paid for as a deposit from a credit card.
When we checked in it was noted that we no longer used the card we paid the deposit with. As we no longer had this card the hotel insisted we pay the full amount again and then to arrange a refund on the old card by disputing the transaction. The reasoning being that if we didn’t pay the whole stay again we might dispute the first transaction leaving them short. I did not like the insinuation that we would do this and I’ve certainly not enjoyed the inconvenience of paying an additional $1,600 for an extra night I did not stay and then make numerous phone calls trying to arrange a refund through the old credit card company. I still don’t have this refund two weeks after my stay. In my view, this is really bad service in a day and age where card not present transactions are made across all businesses everyday.
Stephen
Stayed 2 nights in Aug 2024
