6/10 Okay
Ruth
19 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We were booked in for two nights. Breakfast for the first day was really good and the owner was very friendly and helpful. However on the final morning we woke up to no heating or hot water. It had been a cold night -5, so you can imagine the room was cold. We were the only guests staying. My first thought was, the heating had been switched on. I met the mother of the owner, who hadn’t realised there was no heating or hot water. I told her that I would like a shower. She checked the kitchen taps to confirm the situation. She phoned her son Apparently the wood chip boiler hadn’t been filled up the previous night and to switch on the immersion heater I felt a bit annoyed as he was aware that there would be no heating. As we were leaving at 10, that wouldn’t have given time to heat up the water. She offered us a kettle of hot water to wash our faces, then we had breakfast. Not as much choice as the first day. Whilst we were eating the son in law turned up and filled the boiler and left, no apology.The mother said they needed the heating ready for the evening as 3 rooms were occupied. If the heating was working and breakfast as good as day 1, this review would have been an excellent.
Ruth
Stayed 2 nights in Mar 2025