4/10 Poor
Luke
9 Sep 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom smelled of raw sewage. There is clearly a major issue with the plumbing.
The odour began shortly after we checked in, but we closed the door and hoped it would go away. When we opened the door in the morning, it was unusable. We both nearly gagged. Truly vile.
The front desk agent was also visibly revolted by the smell when he came to put some chemicals in the shower and toilet that somewhat masked the scent for 5-10 minutes.
Staff did not offer to let us use another room’s washroom to shower that morning when we asked directly, nor did they respond to requests for some type of refund (even partial) during check out. Despite a clear acknowledgment of how disgusting this smell was by the first front desk agent we spoke to, it was like pulling teeth to get a quick “sorry.”
The hotel is well-located and rooms would be very simple and nice (with some noise issues) were it not for this enormous problem. The fact that we received no offer to make it right was perhaps worse.
Luke
Stayed 1 night in Sep 2024