4/10 Poor
Clement K
3 Nov 2024
Disliked: Staff & service, property conditions & facilities
Sanna Ubud - Not the Best Experience
There is a lot I want to like about this place. Food was great, staff were friendly and tried their best and the villa was eco-friendly and surrounded by trees.
But here are the main issues which led to a low rating. The water heater did not work in the day and night before we checked out. The receptionist initially said that would be fixed in 2 hours. After 2 hours, it still was not fixed, and we were told not to turn on hot water for 6 hours to allow the water tank to heat up. The next morning, there were still no hot water. Would have been nice to have a hot shower before we left the place. I get it that resorts may sometimes get engineering issues like this, but would be a lot more smarter for the resort to suggest something better than showering in another villa. Also, the drainage in the shower was blocked and water would flood the toilet - this was highlighted to reception but that was never rectified.
Our villa was tucked away on a cliff and it took some descent on steep stairs. People who want to make any booking may want to ask how easy it is to get to the villa as it took some effort to get up and down those stairs, and could get tricky during wet weather. Wished there were more warning or disclosure on this during booking.
Cleaning was sub par. Felt like staff would just do the bare minimum eg drinking glasses not cleaned, and towels not replaced.
We left the resort feeling disappointed overall and unlikely to return. Not A Pretty-mana experience indeed.
Clement K
Stayed 3 nights in Oct 2024