4/10 Poor
Verified traveller
22 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed in this hotel about three times a year in the past ten years. Unfortunately it’s no longer the luxury boutique hotel it used to be.
The location is excellent, central, right a few steps from Rothschild Blvd., with public parking (for a fee) in the area.
The property and furniture would need a thorough renovation: torn armchairs, severely deteriorated wooden floor covered with a low-quality patch to hide the damages caused by wear and moisture (especially near the shower), the shower fixed roughly with tape to avoid leaks, peeling paint on balconies.
But the worst aspect is cleanliness: black mold in the shower, a plastic straw tied to a tree branch that overhung a balcony, no cleaning service in the room during our stay (and we stayed four nights!): the receptionist told us their policy is now to clean the room only if guests are staying at least one week, just once mid-week. You can ask for clean towels, but still… no cleaning service in hotel rooms during your stay, seriously? Unacceptable.
Also, the mini fridge has been removed.
The receptionist is present only a few hours a day.
Not worthy a three or four-star hotel.
Verified traveller
Stayed 4 nights in Aug 2024
