Couldn't make the 1st night of my reservation but hotel staff was very understanding, very helpful. Limited French on my part, limited English skills (though better than my French) on their side but they did their best to communicate with me. I was in France for a wedding and they helped me find dry cleaner and manicure locations. Location was good, room was great, clean, comfortable. Food/restaurant was very good, recommended the restaurant to my nephews, who had nothing but great things to say, also treated my family to dinner there on my last night, very happy with the experience.