Our experience of this hotel was quite positive, mainly because the staff there were so accommodating, ensuring we had whatever we needed, from toiletries to tea water to extra pillows, etc. In addition, the owner went out of his way to befriend us, drive us around Mussoorie, pick us up at night in the pouring rain, and draw us a map of the town to ensure we would visit all the best sights. The front desk manager also drove us across town, free of charge. I'm sure anyone who stays here would receive the same treatment.