4/10 Poor
Terence
Travelled with family
8 Sep 2024
Disliked: Cleanliness, property conditions & facilities
Filthy Hotel Room
Once we arrived after a 3 hour drive at 1:45AM (CST) in the morning, the room we had was not clean. The sinks were full of toothpaste and pubic hair. I had to go to the front desk at 2:00 in the morning and ask for cleaning supplies before we could get settled and clean the bathroom as best as I could. The floors and tub was full of hair as if the room was never cleaned. The floor was dirty, un-vacuumed, with food and chips on the floor. We found toenail clippings in my kids beds, that led me to believe the sheets were not even changed.
After waking up that morning around 7:00AM (CST) we went to ask for towels and washcloths, we were told by the front desk they didn’t have anything washed and cleaned. We came for a funeral and this is what we had to deal with. I’ve stayed at this hotel before and it was not like this.
The breakfast was good as always, the cleanliness of the hotel and room were definitely filthy. I notified the front desk of how disappointed I was of my stay. I was told that the housekeeping supervisor would be notified. Our room was also stuck at 75 degrees which was really hot for us.
Terence
Stayed 2 nights in Sep 2024