2/10 Terrible
Ardel
23 Sep 2024
I feel like i was scammed. I made a booking for September 21 to 22, 2024, however it was the wrong date. I was charged on my credit card for $205 and an additional $192. I spoke to a person about my situation on a chat (Alaa). I was to be at the hotel for the 22 - 23, 2024. Alaa made the arrangements for the change and also ensured that the amount of $205 was charges for the Sept 22, instead of Sept. 21. I would also be refunded the $192 upon arrival and check in on Sept 22, 2024.
When I arrived there was no booking and am now charged an additional amount $244 and the two other charges are still on my credit card.
I do have the conversation saved indicating the changes and also the receipt of Sept 21, 2024 stating that I was to pay the amount upon arrival. I did not request to pay while completing the information online.
I have never had any problems with Expedia before. I am very upset and will be contacting my bank to indicate fraudulent activity from expedia tomorrow. This is totally uncalled for.
Please contact me to rectify this situation.
Ardel
Stayed 1 night in Sep 2024