Ratings based on 901 Guest Reviews

Hear it directly from our travellers
3.2 out of 5
3.2 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Would stay at Castillos del Mar again

Posted Sep. 22, 2024 on Hotels
I will definitely stay at this hotel again. I read the reviews i was a 50/50 if we should stay or not. We went for it. For our experience I love the room 3rd floor, entering they had an air wick it smell Hawaiian pineapple, room clean, 1st thing you see as entering is the view of the ocean. We as family stayed at few hotels but to be honest this was our first hotel they had youtube and netflix for kids to watch. My kids they absolutely love the front beach next to hotel restaurant they have soccer balls, tennis racket, volleyball for kids to play. Also recommend their breakfast rice pudding, red & green chilaquiles delicious. Last minute we decided to stay 1 more night but unluckily everything was booked. One thing they should do upgrade is the bathroom floor was dirty yellowish on the edges of the shower. But yes i will booked again at this hotel.
Comment from Hotel Management
Sep. 25, 2024 by Castillos del mar , Hotel Management
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. comments and request encourages us to improve. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Warm regards
5 out of 5
by A traveller

Posted Sep. 21, 2024 on Expedia
Shower has poor water pressure but overall very quaint and cozy.
Comment from Hotel Management
Sep. 24, 2024 by m, Hotel Management
Thank you Gloria for your feedback! We are glad to hear you found our place quaint and cozy. We apologize for the poor water pressure in the shower and will make sure to address this issue. Your input helps us improve our guests' experience. We hope to welcome you back soon!
4 out of 5
by A traveller

Posted Sep. 20, 2024 on Expedia
Great location and staff!
Comment from Hotel Management
Sep. 24, 2024 by m, Hotel Management
Thank you Jon for your comment. We hope to welcome you again soon!"
1 out of 5
by A traveller

Posted Sep. 20, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by m, Hotel Management
Estimada Beatriz, nos gustaría que compartieras tus comentarios para poder mejorar. Su comentario es muy valioso para nosotros ya que nos ayuda a mejorar el servicio y la experiencia de nuestros huéspedes. Saludos cordiales.
5 out of 5
by A traveller

Posted Sep. 18, 2024 on Hotels
Love the views alway a pressure staying here
Comment from Hotel Management
Sep. 24, 2024 by m, Hotel Management
Hi, Maria. Thank you so much for your kind words! We're thrilled to hear that you loved the views and enjoyed your stay with us. It’s always a pleasure to host you, and we look forward to welcoming you back soon! Best regards
3 out of 5
by A traveller

Posted Sep. 10, 2024 on Expedia
The property needs maintenance, got a beautiful views and excellent restaurants. But the property needs some work.
Comment from Hotel Management
Sep. 15, 2024 by m, Hotel Management
Thank you for taking the time to share your experience with us. We are glad to know that you enjoyed the views and the restaurants, and we greatly value your comments about the condition of the property.We are sorry that you found areas that need attention. We are committed to continuous improvement and your feedback will be of great help to us as we work on maintenance and necessary updates.We sincerely appreciate your compliments about our restaurants and the beauty of the surroundings. Kind regards.
3 out of 5
by A traveller

Posted Sep. 10, 2024 on Hotels
I had read many negative reviews, but was positively surprised. My room had very cold air conditioning, which was nice because it was an extremely hot day. Staff was professional. The view from the room was amazing. I was only a few feet from a nice beach. The location felt safe. The security staff appeared alert and aware of everyone coming in and out of the resort.
Comment from Hotel Management
Sep. 15, 2024 by m, Hotel Management
Thank you, Norma, very much for sharing your experience with us! We are glad to know that we pleasantly surprised you and that you enjoyed your stay despite the concerns you had. It's great to know that the room, the air conditioning, the view, and the proximity to the beach met your expectations.Our security team works hard to maintain a safe and comfortable environment for all of our guests, and it is very comforting to hear that you noticed their presence and professionalism.We appreciate your kind words and hope to have the opportunity to welcome you again in the future. If there is anything else we can do to improve your experience on your next visit, please don't hesitate to let us know. Kind regards.
5 out of 5
by A traveller

Hotel with spectacular view

Posted Sep. 9, 2024 on Hotels
We stayed here several times & we like the location. The hotel is on the cliffs with a spectacular view from the patio. We love the location. The restaurant from the Sunio Beach Club is very good. Yhere are plenty of good restaurants around. It is only a short drive to Rosarito downtown.
Comment from Hotel Management
Sep. 15, 2024 by m, Hotel Management
Hi dear, Hector. What a pleasure to read your comment! We are glad to know that you enjoy our location and the spectacular views from the patio. It is wonderful that you have appreciated the gastronomic offer at the Sunio Beach Club and that you have found a variety of good restaurants in the surrounding area.We are delighted that the proximity to Rosarito has been convenient for you and that you continue to choose our hotel for your stays. Your loyalty and kind words are greatly appreciated.We hope to welcome you again on your next visit. See you soon!
5 out of 5
by A traveller

Posted Sep. 9, 2024 on Expedia
Great place, comfortable bed, beautiful view. The bathroom shower door doesn’t close though and that sucks. Other than that great place.
Comment from Hotel Management
Sep. 15, 2024 by m, Hotel Management
Thank you, Jasmin, for your kind comments! We are glad to know that you enjoyed the comfort of the bed and the beautiful views.We are sorry for the inconvenience you experienced with the shower door. Your observation is very important to us and we have taken note to resolve it as soon as possible. We want to make sure every aspect of your stay is perfect.We sincerely appreciate your positive comments and hope to have the opportunity to welcome you again. If there is anything else we can assist you with in the future, please do not hesitate to let us know.See you soon! Kind regards.
5 out of 5
by A traveller

Posted Sep. 7, 2024 on Expedia
I Love the view and the fact that is quiet and relaxing. The hotel need some remodeling or at least new paint from the outside
Comment from Hotel Management
Sep. 15, 2024 by m, Hotel Management
Thank you very much Concepcion for sharing your impressions with us! We are glad to know that you enjoyed the view and the tranquility we offer.We appreciate your comments regarding the need for remodeling and exterior painting. We are continually working to improve our facilities and your feedback is valuable in guiding us in those efforts.We would love the opportunity to welcome you again and offer you an even better experience.We hope to see you soon! Kind regards.