4/10 Poor
Raquel E.
7 Jan 2025
Disliked: Cleanliness
Three years in a row, but never again
This was our third year renting this beach house for Christmas, but unfortunately, this stay was disappointing. Upon arrival, we found the house unclean, particularly the floors. Several dishes were put away dirty, requiring washing before use. The comforter in the main bedroom smelled strongly of urine and needed immediate cleaning.During our stay, a nearly 20-hour power outage occurred, and the house was poorly equipped with candles or lanterns, making it difficult to manage in the dark and cold.After our eight-day stay, we were charged for damages we did not cause, including a tear in the couch that had been covered by a tapestry for years, as well as spots beneath it. The couch is very old, so being held responsible for pre-existing issues was frustrating. Additionally, we received a photo from the property manager regarding supposed damage to the dishwasher that inexplicably featured a man standing without pants, which was disturbing. Communication from the property manager was otherwise limited and unhelpful, with no discussion beyond demanding payment. We will not be returning to this property.
Raquel E.
Stayed 8 nights in Dec 2024