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Hotel Chichen Itza

3.5 star property
Family-friendly 3.5-star hotel near Pyramid of Kukulkan

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Photo gallery for Hotel Chichen Itza

Lobby
Reception
Outdoor pool, pool umbrellas, sun loungers
Balcony view
Building design

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Breakfast included
  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751
  • Pre-Hispanic City of Chichen-Itza
    ‪2 min drive‬
  • Court of the Thousand Columns
    ‪3 min drive‬
  • Pyramid of Kukulkan
    ‪5 min drive‬
  • Chichen Itza, Yucatan (CZA-Chichen Itza Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Villas Arqueologicas Chichen Itza

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (613)
The price is CA $126
per night
CA $152 total
includes taxes & fees
6 Mar - 7 Mar
Villas Arqueologicas Chichen Itza

About the area

Pisté

City center stay.Within 2 miles (3 km) of this Pisté hotel, you'll find Pyramid of Kukulkan and Court of the Thousand Columns. Cenote Sagrado and Grutas de Balankanché are also within 2 miles (3 km).

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 2 min drive
  • Court of the Thousand Columns - 3 min drive
  • Cenote Sagrado - 4 min drive
  • Pyramid of Kukulkan - 5 min drive
  • Cenote Ik kil - 6 min drive

Getting around

  • Mérida International Airport (MID) - 108 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬15 min walk
  • ‪Oxtun - ‬2 min drive
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Las Mestizas - ‬1 min walk

About this property

Hotel Chichen Itza

Family-friendly 3.5-star hotel near Pyramid of Kukulkan
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

An outdoor pool, a terrace, and multilingual staff are also featured at the family-friendly Hotel Chichen Itza. Free self parking is available.

This 3.5-star Pisté hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Chichen Itza offers 40 accommodations with coffee/tea makers and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished. 29-inch LED televisions come with cable channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

Languages

English, Italian, Spanish

Property amenities

Family friendly

  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 29-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 345 out of 731 reviews
Rating 8 - Good. 269 out of 731 reviews
Rating 6 - Okay. 89 out of 731 reviews
Rating 4 - Poor. 18 out of 731 reviews
Rating 2 - Terrible. 10 out of 731 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roberta

Nice property.
Stayed 1 night in Nov 2024

6/10 Okay

Richard

Stayed 1 night in Oct 2024

6/10 Okay

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice for a roadside hotel
Stayed 1 night in Oct 2024

6/10 Okay

Shalimar

Stayed 2 nights in Oct 2024

8/10 Good

Claus

Travelled with family
Liked: Cleanliness, staff & service
Very friendly staff. Helpful with rooms and trip to Chichen Itza. Rooms are basic and breakfast is very basic
Stayed 1 night in Oct 2024

8/10 Good

Marco

Stayed 2 nights in Sep 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel with gorgeous grounds. The entrance is an enormous thatched open lobby with friendly staff that speak English. Our room was on the 2nd floor overlooking the pool. It was comfortable and the air conditioning was great. The shower had great water pressure and the restroom was spacious. We ate at the restaurant the first evening and loved the food. The included breakfast was delicious. It's served in the open air and there are lots of flying critters that want a taste. They had delicious Papaya jelly that really attracted flys, so we had to place a napkin over it. You can walk to the downtown square easily where you will find several little shops and food vendors. Parking at the hotel is great. It's a five minute drive to the Chichen Itza ruins, or you could walk there. The ruins are extensive, so you would get your steps in for sure. We look forward to returning here with our kids in the future.
Stayed 1 night in Sep 2024

10/10 Excellent

Veronica R

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & great service
Stayed 2 nights in Sep 2024

10/10 Excellent

Rita

Stayed 2 nights in Aug 2024

2/10 Terrible

Adriana, Fillmore

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are HARD and the sheets are dirty and hard. When showering you feel u are sinking because the tub is so old. Asked the guy in the front desk for a cup of ice and he told me to go buy it across the street. The wifi is not good, nor the tv did the worked. Asked again the front desk about not having wifi or cable in the room and rudly he said it was due to the rain and that there was no wifi access in the rooms only in the lobby area. The only good thing about this stay was their breakfast. Otherwise, do not stay at this hotel, stay in Vallalodid. It's about 40 min drive from Chinen-Itza however, they have better hotels and staff is friendlier.
Stayed 1 night in Aug 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service
Good option closest to Chichen Itza.
Stayed 1 night in Jul 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Stayed 1 night in Jul 2024

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
Stayed 1 night in Jul 2024

10/10 Excellent

Miriam y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.
Stayed 2 nights in Jun 2024

2/10 Terrible

Yuriko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff were very rude (they were very dissatisfied with the tip - they made rude comments in Spanish. I happen to be from Mexico but look Asian so I heard all the remarks). Hotel staff were not kind and clueless - no water at all in our shower, trickle at sink and all the water ended up on the floor. None of the cabinet drawers would open or close. The hotel is in a good location but need a major renovation. Restaurant food was 2 star at best. I would have asked for out $ back if it wasn’t for the staff that looked so depressed….
Stayed 1 night in Jun 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer 2024
We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
Stayed 1 night in Jun 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness
The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.
Stayed 1 night in May 2024

10/10 Excellent

Krishneel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Ana, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto estar ahí muchas gracias por todo pronto volveremos
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds on a large plot. It just lacks transportation options. Only reasonable taxis work. If you can find one.
Stayed 1 night in Mar 2024

10/10 Excellent

Jean Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bel endroit offrant des chambres très propres et très confortables. Le personnel de la réception (Emilio) et au restaurant (Ray) est dévoué et très attentionné. Le cadre est magnifique et la piscine superbe. Nous avons diné au restaurant et avons apprécié autant la cuisine que le service attentionné et professionnel. Endroit à recommander à quelques minutes du site de Chichen Itza.
Stayed 1 night in Mar 2024

4/10 Poor

Donna

Disliked: Staff & service
Disappointed with the Chichen Itza Stay
this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day. The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”.. Pizza dinner was not throughly baked and not what we ordered, ate it anyway. I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Stayed 1 night in Feb 2024