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Hotel East 21 Tokyo

4.0 star property
4-star hotel near Kiyosumi Garden

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel East 21 Tokyo

Seasonal outdoor pool
Exterior
Lobby
Lobby
[Non-Smoking] Concept Room (Tokyo Skytree View)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016
  • Tokyo Museum of Contemporary Art
    14 min walk
  • Urban Dock LaLaport Toyosu
    4 min drive
  • KidZania Tokyo
    4 min drive
  • Tokyo (HND-Haneda)
    27 min drive

Room options

View all photos for [Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

  • 35 sq m
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for [Non-Smoking] Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Single Room

  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for [Non-Smoking] Double Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Double Room

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Wide Single (19.5spm/ For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Wide Single (19.5spm/ For 2 People)

  • 20 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

  • 15 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Suite (City View)

[Non-Smoking] Suite (City View)

[Non-Smoking] Suite (City View)

  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

  • 54 sq m
  • City view
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

  • 42 sq m
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for [Non-Smoking] Concept Room (Tokyo Skytree View)

[Non-Smoking] Concept Room (Tokyo Skytree View)

[Non-Smoking] Concept Room (Tokyo Skytree View)

  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Double Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Double Room

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Business Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Business Single Room

  • 15 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for [Non-Smoking] Wide Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Wide Single Room

  • 19.5 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

  • 31 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for [Non-Smoking] Standard Twin Room (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Twin Room (Single Use)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Non-Smoking] Twin Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Twin Room

  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

  • Sleeps 4
  • 2 Twin Futons

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

  • Sleeps 3
  • 3 Twin Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room (For 2 People)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Deluxe Double Room (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Double Room (Single Use)

  • Sleeps 1
  • 1 Twin Bed

View all photos for [Non-Smoking] Deluxe Twin Room (For 2 People)

[Non-Smoking] Deluxe Twin Room (For 2 People)

[Non-Smoking] Deluxe Twin Room (For 2 People)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

  • 27 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for [Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

  • Sleeps 3
  • 2 Twin Beds

View all photos for [Non-Smoking] Standard Double (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Double (Single Use)

  • Sleeps 2
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

  • Sleeps 5
  • 2 Twin Beds

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About the area

Tokyo

Heart of Tokyo.Your stay at this Koto hotel places you within 3 miles (5 km) of Kiyosumi Garden and KidZania Tokyo. Also, Tokyo Skytree is within 3 miles (5 km) and Sensoji Temple is within 6 miles (10 km).

What's nearby

  • KidZania Tokyo - 4 min drive
  • Tokyo Skytree - 5 min drive
  • Sensoji Temple - 6 min drive
  • Tokyo Imperial Palace - 6 min drive
  • Tokyo Disneyland® - 12 min drive

Getting around

  • Kinshicho Station - 3 min drive
  • Toyocho Station - 7 min walk
  • Haneda Airport (HND) - 27 min drive

Restaurants

  • ‪サイゼリヤ - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪カクテルラウンジ パノラマ - ‬2 min walk
  • ‪すき家 - ‬5 min walk
  • ‪ゆで太郎東陽5丁目店 - ‬4 min walk

About this property

Hotel East 21 Tokyo

4-star hotel near Kiyosumi Garden
There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. An airport shuttle at scheduled times is available for a fee. A seasonal outdoor pool, multilingual staff, and concierge services are also featured at Hotel East 21 Tokyo. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 394 guestrooms or units
  • 21 levels
  • 4 dining venues
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
Hotel East 21 Tokyo offers 394 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Japanese

Property amenities

Family friendly

  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1500 per night; includes in/out privileges)
  • Roundtrip airport shuttle (surcharge) from 8:00 AM - 4:00 PM
  • Airport shuttle at scheduled times
  • Free train station drop-off shuttle from 7:00 AM - noon
  • Train station shuttle at scheduled times

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–10:30 AM on weekends: JPY 3050 for adults and JPY 1500 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children ages 0-3 are not permitted in the seasonal outdoor pool. Children ages 0-16 are not permitted in the pool from 5-9 PM.
This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
Children under 3 years old are not permitted in the seasonal outdoor garden pool.
Meals are not included in the room rate for children ages 6 and younger included in the reservation.
Pool hours are 10 AM-9 PM July 15-31. The pool is closed 4-5 PM daily for maintenance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 3050 for adults and JPY 1500 for children
  • Airport shuttle fee: JPY 1100 per person (one-way)
  • Airport shuttle fee per child: JPY 550 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Pool fee: JPY 9000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

The outdoor pool hours are noon to 9 PM from June 29-July 12 and September 2-30, and 10 AM-9 PM from July 13-September 1, 2024. The pool is closed 4-5 PM daily for maintenance.
Health club facilities (pool, fitness center, sauna, spa tub) are available only to members (surcharge). Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee. Non-members are not permitted to use the health club facilities.

We should mention

  • The seasonal pool will open in July and close in September.
  • Pool access available from noon to 9:00 PM.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Hotel East 21 Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 8 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Corazon

Stayed 4 nights in Aug 2024

10/10 Excellent

JIAJIE

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Reza

Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The hotel staff were very helpful. They have a free shuttle to and from Disney and an airport shuttle can be arranged (for a reasonable fee). There are a few restaurants nearby and the train station is a reasonable walk. We did not use the pool - when we had booked this hotel we did not realize there was a fee to use it. When we learned how much the fee was, we decided it was not worth the money (as it was about 700yen per person per day).
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool however didn’t like the daily fee for guests to be able to use it. Staff was extremely friendly and helpful. Restaurant options were amazing. It's not in a general heavy tourist area which made it very nice.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is absolutely amazing, but it does cost extra to use. Metro is a 10 minute walk away, which is a little annoying.
Stayed 11 nights in Jul 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property. Staff was very friendly . Easy to walk to the train station. Taxis are pricey feom this location
Stayed 4 nights in Jul 2024

6/10 Okay

Gaston

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall a good hotel, but not great. The facilities are well kept, except for the carpets that have seen better days, but not a deal breaker, they were clean. The room was bigger than the average room size by Tokyo standards but not huge. There are restaurants and convinience stores within the property making it easy to find a place to eat. Getting around is great. They are at a walking distance from the subway, plus they have a free shuttle that takes you there as well and runs several times a day. There is also an airport shuttle to Haneda, our cost was $21 USD for 3 people, a great deal compared to ~$100 that a taxi would have cost. What's no so great: - Breakfast buffet was average at best, and it gets really busy, one day we almost couldn't get in (on a weekday). - Customer service is poor, well mannered but not very friendly. - The AC did not work properly. The staff stated that it was not an issue with my room only but on other rooms as well. The solution they provided was a standing fan for the room. - The worst experience was with the pool, the main reason why we booked at this hotel. It is not included in the price, around 7,000~9000 yen per person (per day) depending of the day of the week, and if you leave you can't re-entry. Also, you can only stay until 4 pm, when they kick you out for maintenance. They have a night time session for adults only, but you'll have to pay again if you want to go back in. We tried to reason with the staff and manager to no avail.
Stayed 4 nights in Jul 2024

10/10 Excellent

Anling, Conroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is good!
Stayed 4 nights in Jul 2024

10/10 Excellent

David

Stayed 2 nights in Jul 2024

6/10 Okay

Iris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Ale

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mixed missing about the hotel, in one way it was so close to nice food options and cheap, walking distance to the station etc. However, my little son couldn’t go to te pool because he was under the age allowed, even though we book in this hotel for the option of the pool, Apart from the lobby there were not place to be except your room, for a young family of 4 being in a small room is insane, specially when we got so much rain!
Stayed 8 nights in Jul 2024

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 6 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is part of the good neighbour shuttle bus program, so they have a shuttle bus to Disney land and sea. The staff was really friendly, and they kept or room exceptionally tidy.
Stayed 4 nights in Jun 2024

10/10 Excellent

Miki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel!
Stayed 11 nights in Jul 2024

2/10 Terrible

Chanh C, Huntington Beach

Disliked: Cleanliness, staff & service, property conditions & facilities
The photos on the website doesn't represent the existing condition of the hotel. The room was filty dirty and cramped with beds, hardly any space to walk around.
Stayed 4 nights in Jul 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2024

10/10 Excellent

Julian

Stayed 9 nights in Jun 2024

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was not part of the stay, and cost extra money. This was not disclosed by Expedia.
Stayed 2 nights in Jul 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be outstanding if breakfast was included in the price.
Stayed 6 nights in Jun 2024

10/10 Excellent

Ashleigh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel before and the experience is still spectacular! They are very kind and helpful. During our stay one of my sisters lost a hoodie right after we checked out and one of the employees was kind enough to take me back to look for it and even looked around for the housekeeper that was in charge of our room. 10/10 great experience and customer service. I recommend this hotel for anyone.
Stayed 8 nights in Jun 2024

8/10 Good

JEONGSUN

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paid more to stay at this hotel because it had a pool only to find on checkin the pool was unavailable and $40 charge with no children allowed to use indoor pool. I could have chosen a cheaper more convenient location instead! Website needs to be clear about pool facilities dates open and age restrictions
Stayed 3 nights in Jun 2024

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and very clean
Stayed 4 nights in Jun 2024