The staff were very friendly and helpful and spoke good English, always greeting us as we entered and left the building. The rooms were small, as usual in Tokyo, but quite clean and comfortable (with fantastic memory foam mattresses!). The area seemed very safe (as is most of Japan). The hotel was non-smoking, which was great, and had umbrellas available for guests just in case they'd forgotten theirs. My only complaint is that the walls, door, and window were very thin. It was easy to hear people talking and walking along the street from four floors up, and to hear people returning to their rooms through the hallway at night, no matter how quiet they were. This kept me awake for a while one night, but I didn't notice it the other two. Overall, we felt comfortable and well-taken-care-of. Would stay here again for sure.