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Sheraton Grande Tokyo Bay Hotel

4.5 star property
Family-friendly 4.5-star hotel near Tokyo Disneyland®

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sheraton Grande Tokyo Bay Hotel

Indoor pool, seasonal outdoor pool, sun loungers
Exterior
Premium Room, 1 Double Bed
Resort view
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Pet-friendly
  • Room service

Explore the area

Map
1-9 Maihama, Urayasu, Chiba-ken, 279-0031
  • Tokyo Disney Resort®
    ‪2 min walk‬
  • Tokyo Disneyland®
    ‪17 min walk‬
  • Ikspiari
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Room, Multiple Beds

Room, Multiple Beds

Room, Multiple Beds

  • 40 sq m
  • Sleeps 6
  • 6 Twin Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • 38 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room, Multiple Beds, Balcony

Grand Room, Multiple Beds, Balcony

Grand Room, Multiple Beds, Balcony

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Grand Room, 2 Double Beds, Balcony

Grand Room, 2 Double Beds, Balcony

Grand Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, Multiple Beds, Balcony

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Dog Friendly)

Room, 2 Double Beds (Dog Friendly)

Room, 2 Double Beds (Dog Friendly)

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 Double Bed, Balcony

Lobby

Club Suite, 1 Double Bed, Balcony

  • 72 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 2 Double Beds, Balcony

Club Suite, 2 Double Beds, Balcony

Club Suite, 2 Double Beds, Balcony

  • 72 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

  • 56 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 3 Single Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 3 Single Beds

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 2 Double Beds

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, Multiple Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, Multiple Beds

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 3 Single Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Single Beds

  • 38 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Grand Room, 3 Single Beds, Balcony

Grand Room, 3 Single Beds, Balcony

Grand Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, Multiple Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds

  • 38 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 3 Single Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Single Beds

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, 3 Single Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 3 Single Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, 3 Single Beds (Dog Friendly)

Room, 3 Single Beds (Dog Friendly)

Room, 3 Single Beds (Dog Friendly)

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Suite, 2 Double Beds

Executive Suite, 2 Double Beds

Executive Suite, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Hilton Tokyo Bay

Pool
Hot tub
Spa
Free WiFi
4.4 out of 5, Excellent, (1655)
The price is CA $297
per night
CA $370 total
includes taxes & fees
7 Feb - 8 Feb
Hilton Tokyo Bay

About the area

Urayasu

Maihama stay.Your stay at this Maihama hotel places you within 3 miles (5 km) of Tokyo Disneyland® and Tokyo Bay. Also, Tokyo Disney Resort® is within half a mile (1 km) and Ikspiari is within 2 miles (3 km).

What's nearby

  • Tokyo Disney Resort® - 2 min walk
  • Tokyo Disneyland® - 17 min walk
  • Ikspiari - 3 min drive
  • Tokyo DisneySea® - 4 min drive
  • Kasai Rinkai Park - 7 min drive

Getting around

  • Urayasu Maihama Station - 4 min drive
  • Bayside Station - 6 min walk
  • Haneda Airport (HND) - 31 min drive

Restaurants

  • ‪トゥモローランド・テラス - ‬8 min drive
  • ‪シェラトンクラブラウンジ - ‬5 min walk
  • ‪カスバ・フードコート - ‬13 min walk
  • ‪スリーピーホエール・ショップ - ‬14 min walk
  • ‪サルタンズ・オアシス - ‬12 min walk

About this property

Sheraton Grande Tokyo Bay Hotel

Family-friendly 4.5-star hotel near Tokyo Disneyland®
Sheraton Grande Tokyo Bay Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 17567 square feet (1632 square meters) and includes conference space. A children's pool, a seasonal outdoor pool, and a 24-hour fitness center are also featured at the luxury Sheraton Grande Tokyo Bay Hotel. A train station pick-up service and a train station drop-off service are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Urayasu hotel is smoke free.

  • 1016 guestrooms or units
  • 12 levels
  • 3 coffee shops
  • 17567 sq ft of conference space
  • 1632 sq m of conference space
  • Built in 1988
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, designer toiletries, and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and facials. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 3100 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge) from 8:00 AM - 6:00 PM
  • Airport shuttle on request
  • Free 24-hour roundtrip train station shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 4000 per person
  • 1 restaurant and 3 coffee shops
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Table tennis
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 43
  • Grab bar in bathtub
  • Bathtub grab bar height (inches): 28
  • Grab bar near toilet
  • Toilet grab bar height (inches): 27
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 1
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Center, located next to JR Maihama Station, open 8 AM-3 PM.
A scheduled power outage will take place on February 26 from midnight to 5 AM. All facilities that use power, including air conditioning and hot water will not be available during this time. The room service and Grand Cafe Bar will close at 11 PM on February 25, 2025.
A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.
Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Renovations and closures

The following facilities or services will be unavailable from February 12 2025 to February 14 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Airport shuttle fee: JPY 30000 per person (roundtrip)
  • Self parking fee: JPY 3100 per day
  • Pet deposit: JPY 8000 per night
  • Pet fee: JPY 8000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property charges a fee for use of the outdoor garden pool (open during summer).

We should mention

  • The seasonal pool will open in July and close in September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Sheraton Grande
Sheraton Grande Bay
Sheraton Grande Tokyo
Sheraton Grande Tokyo Bay Htl
Sheraton Grande Tokyo Bay Htl Hotel
Sheraton Grande Tokyo Bay Htl Hotel Urayasu
Sheraton Grande Tokyo Bay Htl Urayasu
Sheraton Tokyo Bay
Sheraton Tokyo Bay Grande
Sheraton Tokyo Grande
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel
Sheraton Grande Tokyo Bay Urayasu
Sheraton Grande Tokyo Bay
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Sheraton Grande Tokyo Bay
Sheraton Grande Tokyo Bay Hotel Hotel
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Sheraton Grande Tokyo Bay Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 920 out of 1679 reviews" "
Rating 8 - Good. 433 out of 1679 reviews" "
Rating 6 - Okay. 182 out of 1679 reviews" "
Rating 4 - Poor. 86 out of 1679 reviews" "
Rating 2 - Terrible. 58 out of 1679 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chaoyang, EDISON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful bay view and nice buffet

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for visiting the parks. Spacious rooms, especially for Japan.
Stayed 4 nights in Oct 2024

10/10 Excellent

Drew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Oct 2024

8/10 Good

Lukas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay for disney parks, no convenience store like the hilton has, hotel food very expensive, the video game arcade is fantastic though. Hotel and rooms are dated
Stayed 3 nights in Oct 2024

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Disney. Great shuffle service from airport.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

Veronica

Stayed 7 nights in Sep 2024

10/10 Excellent

Priti

Stayed 2 nights in Sep 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right next to Disney, staff were fantastic
Stayed 5 nights in Sep 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to Tokyo Disney with Husband, great location, beautiful room overlooking the Bay. Only stayed one night, but definitely would come again and stay longer.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice on paper not that exciting of a place to stay
The hotel looks great on paper. But when you stay there you’ll notice lots of issues in terms of experience. Starting with the food and bar. The roof bar / restaurant is only available for club members. Leaving you with only a choice of Starbucks-like cafe, a buffet only restaurant or another restaurant literally had 3-4 food items on the menu. So there was really no place to chill out and have a drink. The garden is largely abandoned with no drink service. The pool itself was on par with public swimming pool. Adequate but not nice. It’s too bad the hotel doesn’t treat itself like a resort. Rather it’s a hotel with lots of amenities on paper, that you can’t really use.
Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey, Norco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Park wing, which was excellent. The carpets in the other wing could be recreated. The room was huge. The location was great, just a short walk across the street to the Disney monorail or a shuttle bus that made the rounds every 20 minutes or so. The location was so convenient that 10 minutes after leaving the Tokyo Disneyland park we were back at our hotel. There are 2 small convenience stores, Disney gift shops and places to eat on site. A great location for a Disney vidit
Stayed 3 nights in Sep 2024

8/10 Good

Kylie, Upper Caboolture

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room
Stayed 1 night in Sep 2024

10/10 Excellent

Mizami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Great shuttle service to monorail to access Disney parks. Would stay again!
Stayed 1 night in Oct 2024

4/10 Poor

Danielle

Travelled with family
Staff were inflexible, extra payment is required to use facilities such as pool, playground, minigolf. Buffet dinner was not worth the money - scant mexican for 7500 yen per adult (didn’t include softdrinks/coffee/tea)
Stayed 1 night in Sep 2024

6/10 Okay

Bernadette

Travelled with partner
Liked: Staff & service
Hotel location is very convenient for visiting Disney. Public areas are lovely, guest bedrooms (3rd floor) are dated and need renovation. Pool area looked fabulous, disappointing that there was an extra charge and outdoor seating was fenced off. This is not ideal for guests who want a short swim or to sit outside when taking a break from the theme parks.
Stayed 2 nights in Aug 2024

10/10 Excellent

Noe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to be
Amazing, close distance to DisneyLand/Sea using the monorail. Breakfast service is amazing. Not all staff seem to speak English well.
Stayed 1 night in Sep 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Hotel made sure there was a baby cot in the room. Luggage was taken care of and the room was excellent. Very close to Disney parks via the disney train line.
Stayed 3 nights in Sep 2024

4/10 Poor

Terry

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Extra for the outdoor pool. No beach or access as pictures indicate. Regular pool is only open 10 to 7.sonot even useful. Broken ac
Stayed 4 nights in Sep 2024

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disneyland and very convenient.
Stayed 1 night in Sep 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing resort for the kids and Family!! If you’re in Tokyo to visit Disneyland / DisneySea this is the place to stay at. Kids were so entertained all the time and its across the road from the monorail station.
Stayed 2 nights in Sep 2024

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property if you want to be close to Disneyland! Beds are ok. Room size was ok. Staff was friendly. Food was ok. Price was a little on the high side. Nonetheless, great ok stay for what i needed it for.
Stayed 10 nights in Sep 2024

10/10 Excellent

Leimomi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disney Welcome Center - Staff to Return Passport
Disappointing lack of consideration in the handling of the check-in “passport return” at the Disney Welcome Center. We are seniors and to experience the heart-attack moment of high levels of worry anxiety was way more than we anticipated. Not to mention, the extreme inconvenience of tracking down the property to get someone to understand that the passport was not returned by the Disney Welcome Center Sheraton (DWCS) check-in staff. The confusion is with the first DWCS staff taking the passport to make a copy, who never returned to check on us, but kept checking-in other guests. Only to be greeted by the second DWCS staff securing our information, handling the luggage to the hotel, and providing an envelope packet with the property’s keys, breakfast vouchers/information, then sent us off. In the mist, we were extremely “happy” because of the expedite attention and being on-site that we followed her instructions and left to shop/eat without realizing that the passport was not returned in the envelope packet. The property had the passport for 3 whole days and did not leave a message light on one of the room’s 3 telephones, nor did they slip a note under the door asking us to report to the front desk for the passport. The luggage was delivered to the room, so why not the passport? We discovered the missing passport when checking into the Tokyo hotel. Luckily, it wasn’t late evening, so we quickly returned to Tokyo Disneyland in the haze of the work crowd.
Stayed 2 nights in Sep 2024