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Tokyu Stay Shinjuku

3.0 star property
3-star hotel near Shinjuku Isetan

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Photo gallery for Tokyu Stay Shinjuku

Property entrance
Reception hall
Interior
In-room safe, desk, laptop workspace, iron/ironing board
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
3-7-1 Shinjuku, Tokyo, Tokyo-to, 160-0022
  • Isetan Department Store Shinjuku
    ‪2 min walk‬
  • Shinjuku Isetan
    ‪3 min walk‬
  • Omoide Yokocho
    ‪8 min walk‬
  • Tokyo (HND-Haneda)
    ‪51 min drive‬

Room options

View all photos for Economy Double Room, Non Smoking

Economy Double Room, Non Smoking

Economy Double Room, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Twin Room, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room(Single Use), Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Twin Room(Single Use), Non-Smoking

  • 22 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Comfort Single Room, Non Smoking

Comfort Single Room, Non Smoking

Comfort Single Room, Non Smoking

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Casual Single Room, Non Smoking

Casual Single Room, Non Smoking

Casual Single Room, Non Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room with Mini Kitchen, Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Double Room with Mini Kitchen, Non-Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Air conditioning
  • Parking available
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4.5 out of 5, Wonderful, (2721)
The price is CA $183
per night
CA $221 total
includes taxes & fees
26 Feb - 27 Feb
Hotel Gracery Shinjuku

About the area

Tokyo

Shinjuku stay.Within a 10-minute walk of this Shinjuku hotel, you'll find Shinjuku Isetan and Omoide Yokocho. Meiji Jingu Shrine and Tokyo Imperial Palace are also within 3 miles (5 km).

What's nearby

  • Shinjuku Isetan - 3 min walk
  • Shinjuku Gyoen National Garden - 8 min walk
  • Meiji Jingu Shrine - 4 min drive
  • Tokyo Imperial Palace - 5 min drive
  • Tokyo Tower - 7 min drive

Getting around

  • Shinjuku-sanchome Station - 2 min walk
  • Shinjuku Station - 7 min walk
  • Haneda Airport (HND) - 51 min drive

Restaurants

  • ‪371 BAR - ‬1 min walk
  • ‪桂花ラーメン 新宿末広店 - ‬1 min walk
  • ‪count zero - ‬1 min walk
  • ‪スパゲティー軒下 - ‬1 min walk
  • ‪ジンギスカン だるまや - ‬1 min walk

About this property

Tokyu Stay Shinjuku

3-star hotel near Shinjuku Isetan
There's a restaurant on site. WiFi and wired Internet are free in public spaces. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at Tokyu Stay Shinjuku.

This 3-star Tokyo hotel is smoke free.

  • 179 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Dining venue
Tokyu Stay Shinjuku offers 179 air-conditioned accommodations with safes and slippers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include toilets with an electronic bidet, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Family friendly

  • Laundry facilities
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9:30 AM: JPY 1530 per person
  • 1 restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Laundry detergent
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Renovations and closures

The property will be renovating from February 16 2025 to February 17 2025 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1530 per person
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tokyu Stay Shinjuku Aparthotel
Tokyu Stay Aparthotel
Tokyu Stay Shinjuku
Tokyu Stay
Tokyu Stay Shinjuku Tokyo
Tokyu Stay Shinjuku Hotel
Tokyu Stay Hotel
Tokyu Stay Shinjuku Hotel
Tokyu Stay Shinjuku Tokyo
Tokyu Stay Shinjuku Hotel Tokyo

Tokyu Stay Shinjuku Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 626 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 51 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 5 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Travelled with partner
Liked: Staff & service, property conditions & facilities
The location of the hotel is great. 2 minutes walking to the nearest subway, lots of shopping and restaurants around and overall a nice vibe. The staff was ver nice The room was very small and the price for Shinjuku was fair.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wylie

Liked: Staff & service, amenities, property conditions & facilities
Very professional and friendly staff.
Stayed 1 night in Nov 2024

6/10 Okay

Abiola

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location. Need to improve on cleanliness.
Stayed 4 nights in Nov 2024

10/10 Excellent

Emmanuel

Stayed 2 nights in Nov 2024

10/10 Excellent

sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place, near metro and many nice place. Highly recommand
Stayed 5 nights in Oct 2024

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, amenities
Will be back
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location great staff always lovely and helpful. Nice little room the only thing wrong was the aircon didn’t work . But we also didn’t complain about it either so it probably could’ve been fix it we did but only had 3 nights and still really enjoyed our stay. End of October great time to visit so convenient. Will recommend it to friends and family
Stayed 3 nights in Oct 2024

10/10 Excellent

JIONGHUA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, minutes walk to subway stations. Lots of places to visit and eat at this area. Staff is friendly. Room is pretty in this area. Will definitely consider next time staying at Shinjuku.
Stayed 3 nights in Oct 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for my first time visiting Tokyo. Conveniently close to all the trains. Lots of restaurants, Izakayas and konbinis near by. Would definitely go here again. All the staff were incredibly polite and helpful.
Stayed 7 nights in Oct 2024

10/10 Excellent

Chris

Stayed 10 nights in Sep 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly close to shinjuku sanchome station. Take green line to other connecting trains.
Stayed 4 nights in Oct 2024

8/10 Good

Fabio

Stayed 17 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, modern hotel, room comfortable and clean, well located
Stayed 3 nights in Oct 2024

8/10 Good

Susanne, Kelowna

Clean very small room and bathroom Washer and Dryer in room Good for one - three days stay
Stayed 3 nights in Oct 2024

8/10 Good

Lui Hua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to shopping district in Shinjuku. Easily walkable to stores. Staff was helpful in helping get my luggage transported to Kyoto.
Stayed 4 nights in Oct 2024

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service, amenities
I thought the property was in a great location close to Shinjuku station and felt very safe. It’s a lot less busy than out towards the Godzilla statue which is a nice break from the crowds. However the rooms are about the size of an interior cabin on a cruise ship (maybe even a bit smaller than that). The walls have a lot of marks on them making the interior look cheap, dirty and dated. However the actual room was clean. The bed was okay and overall for just a couple nights it did the trick. I do wish they would turn on the A/C before checking in because we walked into a tiny hot room and it felt overwhelming at first. Once we got the A/C turned up it was okay. There’s a 7/11 and a Starbucks about a 2 min walk away and it’s right across from a family mart for late night snacks and drinks. There’s vending machines inside the hotel lobby and water only costs about $1 and they have free coffee in the lobby. They also keep all amenities in the lobby by the elevator so if you need anything specific you can grab it on your way up. The staff are incredibly nice and they held our luggage for us all day before we checked in.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Julia

Travelled with family
Liked: Staff & service, property conditions & facilities
It a convenient place to go any other places. Near underground, and many restro options if you walk 10min. We stayed 8 nights, only 1 day for whole room clean, other days only with minimum clean.
Stayed 8 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! This is our second time at this location and we love it. Great dinning all around, easy transportation and lively night life. We will be back again.
Stayed 9 nights in Oct 2024

10/10 Excellent

Jade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the room is compact you have everything you need and it’s very comfortable. I was worried about city noise as I’m a light sleeper but I couldn’t hear a thing.
Stayed 5 nights in Sep 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice little hotel! The staff was amazing and helpful and transportation was easy with a course train station near by!
Stayed 2 nights in Sep 2024

4/10 Poor

Michaela

Disliked: Cleanliness, property conditions & facilities
This hotel looks very different than the photos, the room smelled like old feet, it was dated and even the walls were dirty. The worst part was the air conditioner had constant water pouring from it causing the entire floor and carpet to be wet.
Stayed 1 night in Sep 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Phillip

Liked: Staff & service, property conditions & facilities
Always clean and convenient
Stayed 2 nights in Aug 2024