Lovely Staff, But Serious Issues with the Room â 19 July Stay
The staff at the Leicester Arms couldnât have been nicer or more willing to help. They even left a kind handwritten card apologizing for the bathroom flood and the fan noise, which was appreciated. Unfortunately, the room itself had major issues that really let the stay down.
We were in the most expensive suite, yet it was stiflingly hot on arrival. Opening the windows let in a deafening roar from a fan on the flat roof â clearly the reason theyâd been shut. Later, the shower leaked heavily, flooding the floor. When reported, the manager admitted it was a known issue. I used our towels to mop up and had to ask for more.
To make matters worse, the room filled with flies, presumably from the kitchen. I was told the fan would stop by 8:45pm, but it was still going strong at 10pm. No room change was offered. Then at 8am, the fans restarted, ruining any chance of a restful morning.
I questioned why this room is still being sold at over ÂŁ200 a night with unresolved issues. The staff tried their best, but the experience fell well short of expectations. I left disappointed and wouldnât stay again unless these problems are properly addressed.
