4/10 Poor
David
23 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’d like to start with the positives. The staff were friendly and did their best to accommodate my many complaints. The hotel is also in a nice location and has a cool vibe.
Now the negatives. As others have mentioned the rooms are run down (tap handles come off, poor lighting). But that isn’t the end of the world, given the price.
However, the two rooms I was in both made it impossible to have a good night’s sleep. I was booked for three nights. On my first night, the room’s mattress was completely worn out and extremely uncomfortable. It was one of those mattresses that feels like a hammock and offers zero support. I tried rotating it, adding a duvet under me, but nothing made it comfortable.
To the hotel’s credit they moved me to a different room on the second night. I noticed a stain on the duvet cover in this second room, and again to their credit, they gave me a fresh duvet cover so I was able to change the cover. But, there was a horrible chemical smell in this room from cleaning products. It kept me up most of the night and by four AM I could feel my throat burning.
I ended up cancelling the third night and getting a refund. There was no offer of anything to make up for the horrible experience.
David
Stayed 3 nights in Dec 2024
