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The Bay Suites - Entertainment Dist

2.5 star property
Hotel near Scotiabank Arena in Toronto

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Photo gallery for The Bay Suites - Entertainment Dist

View from property
Balcony
Deluxe Apartment | Private kitchen
Signature Room
Signature Condo | Living area

Reviews

6.6 out of 10

Popular amenities

  • Kitchen
  • Parking available
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
14 York St, Toronto, ON, M5J 0B1
  • Scotiabank Arena
    ‪3 min walk‬
  • Rogers Centre
    ‪8 min walk‬
  • CN Tower
    ‪9 min walk‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪20 min drive‬

Room options

View all photos for City Apartment

Egyptian cotton sheets, premium bedding, down comforters

City Apartment

  • City view
  • 70 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Classic Room | Living area

Classic Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Comfort Room

Full-size fridge, microwave, oven, stovetop

Comfort Room

  • City view
  • 51 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Condo

Family Condo | Living area

Family Condo

  • City view
  • 70 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Apartment

Full-size fridge, microwave, oven, stovetop

Basic Apartment

  • City view
  • 48 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area

Deluxe Apartment

  • City view
  • 48 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment

Egyptian cotton sheets, premium bedding, down comforters

Panoramic Apartment

  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Apartment, 2 Bedrooms

Elite Apartment, 2 Bedrooms

Elite Apartment, 2 Bedrooms

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for City Apartment

City Apartment | Living area

City Apartment

  • City view
  • Sleeps 2
  • 1 Queen Bed

Classic Apartment, 1 Queen Bed

  • Partial lake view
  • 52 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Condo

Comfort Condo | Living area

Comfort Condo

  • Partial lake view
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bed

View all photos for Comfort Apartment

Smart TV, Netflix, streaming services

Comfort Apartment

  • City view
  • 70 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Basic Studio

Full-size fridge, microwave, oven, stovetop

Basic Studio

  • City view
  • 44 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room

Signature Room | Living area

Signature Room

  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Elite Condo

Elite Condo | Living area

Elite Condo

  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Condo

Family Condo | Living area

Family Condo

  • City view
  • Sleeps 6
  • 3 Queen Beds

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About the area

Toronto

Downtown Toronto stay.Within a 10-minute walk of this Downtown Toronto hotel, you'll find Scotiabank Arena and Rogers Centre. CN Tower and Ripley's Aquarium of Canada are also within half a mile (1 km).

What's nearby

  • Scotiabank Arena - 3 min walk - 0.3 km
  • Ripley's Aquarium of Canada - 7 min walk - 0.6 km
  • Rogers Centre - 8 min walk - 0.7 km
  • CN Tower - 9 min walk - 0.8 km
  • Metro Toronto Convention Centre - 9 min walk - 0.8 km

Getting around

  • Queens Quay West at Harbourfront Centre Stop - 4 min walk
  • Union Station - 7 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 5 min drive

Restaurants

  • ‪McCafé - ‬5 min walk
  • ‪Aroma Espresso Bar - ‬4 min walk
  • ‪Uncle Tetsu's Japanese Cheesecake - ‬10 min walk
  • ‪BeaverTails - ‬4 min walk
  • ‪RS - Real Sports - ‬2 min walk

About this property

The Bay Suites - Entertainment Dist

Hotel near Scotiabank Arena in Toronto
The Bay Suites - Entertainment Dist offers its guests laundry facilities, express check-out, and an elevator. The front desk is open around the clock. For a fee, parking is available.

This Toronto hotel is smoke free.

  • 5 guestrooms or units
  • Self-service laundry
  • Express check-out
  • Elevator
  • No smoking on site
The Bay Suites - Entertainment Dist offers 5 air-conditioned accommodations with washers/dryers and coffee/tea makers. These individually furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Smart televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Languages

English

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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transportation

  • Self parking on site (CAD 30 per night)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (48 inch wide door)
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Netflix
  • Smart TV with digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster
  • Toaster oven

More

  • Air conditioning
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

The Suites Entertainment Dist
The Bay Suites Entertainment Dist
The Bay Suites - Entertainment Dist Hotel
The Bay Suites - Entertainment Dist Toronto
The Bay Suites - Entertainment Dist Hotel Toronto

The Bay Suites - Entertainment Dist Reviews

Reviews

6.6
Rating 10 - Excellent. 161 out of 535 reviews
Rating 8 - Good. 107 out of 535 reviews
Rating 6 - Okay. 82 out of 535 reviews
Rating 4 - Poor. 56 out of 535 reviews
Rating 2 - Terrible. 129 out of 535 reviews

7.2/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Stayed 5 nights in Jan 2025

10/10 Excellent

Andreya

Stayed 2 nights in Oct 2024

4/10 Poor

Julie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wasn’t worth the money. The lights in the bathroom didn’t work. There was no soap. The pillows were lumpy balls. Most of the vertical blinds were broken, and we had so much light in the room I didn’t sleep at all. It was, however, close to Scotia arena and Cn tower. The ad says it has cotton sheets and down duvets. They’re all polyester and no top sheet. It was very expensive for very sub-par experience.
Stayed 1 night in Jan 2025

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The parking situation is frankly bs. I assume most people in the operation were not in the country. We had a flooding situation, not their fault nor ours, but we should have been upgraded to a better suite.
Stayed 5 nights in Dec 2024

4/10 Poor

karl

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property looks nice in the photos, but the actual condition of the place is horrendous. Literally everything in this room was damaged: doors, mirrors, floor, blinds, cabinets, oven. Room was "cleaned" beforehand but still needed a vacuum and furniture had stains. Room was advertised as 2 beds sofa bed but the couch didnt have a bed. So even though the room was advertised to sleep 6 one of our guests didnt have a bed. The building fire alarm was constantly going off at all hours of the day and night. No chance of getting sleep here.
Stayed 4 nights in Oct 2024

10/10 Excellent

Vivek

Stayed 2 nights in Sep 2024

10/10 Excellent

Oladele

Liked: Staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 4 nights in Dec 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

brett

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pictures in the ad are beautiful, the actually apartment not so. Some lights were burnt out and TV didn't work ask for assistance they never responded to the email with a solution. They offer full kitchen with no pots and bake sheet to cook. The frying pan was disgrace to use. Some doors won't open correctly. If you are not looking to cook or a 3 star place this is your place. The place was very clean and there instructions are very detailed.
Stayed 2 nights in Dec 2024

6/10 Okay

Ngoc, saint-paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Yes
Stayed 1 night in Dec 2024

6/10 Okay

Fred

Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was an absolutely wonderful stay while we were in town for The Eras Tour! 3 of us in a family, 2 bedroom condo and we couldn’t have asked for better!
Stayed 2 nights in Nov 2024

6/10 Okay

Naima

Business traveller
Disliked: Staff & service
Check-in process needs some work. I struggled finding parking of the property, ended up parking somewhere else. Then got to the lobby, had to go through security check and id verification, then let go to elevator but can't really get to the property because no keys. I had to take the stairs to get to the property on the 23rd floor :( to find the door open and the keys on the table. Very poor way to check-in.
Stayed 4 nights in Nov 2024

4/10 Poor

Jordan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This stay was not the best. No real check in, only one set of keys, the floors were all broken, holes in the wall, and I still have not heard back from the host as to when I will receive my deposit back. Upon arriving, the “host” didn’t answer me for about 15 minutes which left me and my group outside waiting for that time. Then when he finally answered, he had to bring us to the parking because it was very difficult to find… overall just very unprofessional and unorganized… I would not recommend at all.
Stayed 1 night in Nov 2024

2/10 Terrible

Akil

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and the management is horrendous. Despite checking in with them regularly before our arrival to confirm our booking, they canceled our room in order to upsell it to someone else. They have no staff on hand at the property and make you call them by phone if any issues. When I called them to ask for support with our check in, they indicated that they needed a few minutes and would call back. A few minutes later, they proceeded to send me this text message: Hi, we just got an update from our team. We regret to inform that the unit is not available anymore that's why unable to provide the unit currently. We will proceed with the full refund. Unfortunately due to some major maintenance issue unable to accommodate you at this moment. We haven't any room available for today. We deeply apologize for the inconvenience. They did not respond to anything after that and I noticed all calls made to them went straight to voicemail from that point forward. They then had some other guy conveniently at the property who suggested he could help as he had rooms in the building, although at a significant price increase. This place is so sketchy. While we were dealing with them, they did the same to at least 4 other families, some of whom were in tears as they had nowhere to go and it was getting late, not to mention most had just arrived from the airport like us.
Stayed 2 nights in Nov 2024

8/10 Good

Severiano

Stayed 3 nights in Nov 2024

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t walk, RUN!
Hotel cancelled my reservation an hour before check in when I paid a deposit a year ago leaving me stranded with my 9 year old autistic child in the middle of Toronto in 40 degree weather. All local hotels were booked and I had to set up arrangements last minute. After receiving no check in email, I contacted the number listed and spoke with an attendant on the phone at 2:23pm letting me know there was a room available that would be ready by 5pm and that I needed to pay a security deposit (more money on top of what I’ve already paid) only to be sent an EMAIL not a phone call, 20 minutes later, to say that no room is actually available. Avoid this business at all costs, they will take advantage of you and won’t even bother to follow up via phone call. This company is a disgrace and all the other negative reviews before this are ACCURATE, booking with them is a gamble.
Stayed 1 night in Nov 2024

8/10 Good

Kristin

Travelled with family
Disliked: Staff & service
Amazing location and view needs some maintenance.
I was scared to stay here based on all the bad reviews but it ended up working out great for me and my daughter. We stayed in unit 4608 a basic apartment to attend a concert at rogers centre. The location could not have been better. The unit was clean and very quiet. We felt very safe in the building and location. The unit itself needs a lot of repairs: bathroom door doesnt close, mirror is cracked etc but at half the price as the hotels in the area we were happy with it. Also has an amazing view of the cn tower right from the balcony.
Stayed 2 nights in Nov 2024

6/10 Okay

LISA

Travelled with family
Disliked: Property conditions & facilities
It was very convenient to everything that we wanted to visit. The property was a bit dated, needed to update the rugs and some parts of flooring, but overall was clean.
Stayed 2 nights in Nov 2024

4/10 Poor

Patrick

Stayed 1 night in Nov 2024

10/10 Excellent

Lorenzo Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Sarah

Travelled with group
Disliked: Staff & service
Very poor communication with check in process and the room was not ready at the time they stated it would be. I was sent specific instructions to meet up with a team member across the street from the room I had booked. They stated that check in was at 5 pm and to call an hour prior (4 pm) to schedule meet up with the team member to get the keys. When I called they said the room was not ready and it would not be ready until approximately 6 pm. After some back and forth they agreed to allow us to enter the room while it was still being cleaned. Good thing they allowed us in the room when they did to get ready or we would have been late to the concert we were attending because the woman was still not finished cleaning after 6 pm when we left. The location was great and the room was clean and appeared safe. However, the check in process was very stressful and overshadowed the positives. I would not recommend booking this room if you're on a schedule.
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was deffiently skeptical about the emails I got before check in and almost cancelled. But this really isn’t a hotel with a front desk so follow the instructions and you will get a GREAT room in an AWESOME location
Stayed 1 night in Nov 2024

2/10 Terrible

Vadim, Westport

Disliked: Staff & service, property conditions & facilities
Terrible everything - check-in process, cleaning, stuff, parking arrangements, safety and conditions of the apartment.
Stayed 1 night in Nov 2024