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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly 4-star hotel near Serrano River

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
View from property
Land view from property
Superior Double or Twin Room, Mountain View
Breakfast, lunch, dinner served; Regional cuisine, garden views

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry

Explore the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Serrano River
    6 min walk
  • Torres del Paine National Park
    7 min drive
  • Cuernos del Paine Lookout
    14 min drive

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

  • 32.0 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View

  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

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About the area

Torres del Paine

On river.At this Torres del Paine hotel, you'll be within half a mile (1 km) of Serrano River and 3 miles (5 km) of Torres del Paine National Park. Cuernos del Paine Lookout is within 9 miles (15 km) and Lago Pehoe is within 12 miles (20 km).

What's nearby

  • Torres del Paine National Park - 7 min drive - 3.7 km
  • Cuernos del Paine Lookout - 14 min drive - 10.3 km
  • Lago Pehoe - 30 min drive - 17.7 km
  • Salto Chico Falls - 31 min drive - 18.0 km
  • Glacier Grey - 46 min drive - 25.6 km

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

Family-friendly 4-star hotel near Serrano River
Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A business center, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 635 square feet (59 square meters) and includes a conference center. A sauna, spa services, and a library are also featured at the family-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Torres del Paine hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • 635 sq ft of conference space
  • 59 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. This Torres del Paine hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • Children's games
  • Children's toys
  • Free cribs/infant beds
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Access to nearby indoor pool
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Horse riding/rentals
  • Indoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Rio Serrano Hotel + Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Rio Serrano Hotel + Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 369 reviews" "
Rating 8 - Good. 102 out of 369 reviews" "
Rating 6 - Okay. 26 out of 369 reviews" "
Rating 4 - Poor. 13 out of 369 reviews" "
Rating 2 - Terrible. 11 out of 369 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Beatrice

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Iván

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

8/10 Good

Ferenc Bence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is located close to the more peaceful part of the park - this means however that a lot of driving or long transfers are needed for the Eastern parts. Transfers and activities are horribly expensive, but this is the case everywhere in Torres del Paine. Overall, we liked the location as the roads were empty, we had our own car and the views from our room were magnificent. A few other positives: the spa was great, even if at times it felt crowded. The staff there were very friendly and welcoming. We liked the varied breakfast, a lot of good options to choose from. Finally, the hotel has an app, it was convenient to check the menus there and even table reservations are possible there. The main negative for us was the staff (except for in the spa): there were several issues during our stay. One day room service was forgotten, the next, the bathrobes were taken from the room, but not replaced for a day. Most of the staff at the bar could not care less about serving guests. Our main complaint was how however how they handled a dinner payment. We did not leave card details as like everywhere in Chile, they cannot or do not want to put a hold on debit cards. At dinner, they put our consumption on the room without asking us. Later (when already asleep), we got a call that we had to pay immediately. We were dumbfounded that they woke us up and even came to our room for this, we wouldn't have run off without paying USD 50 after paying USD 1500 for our stay.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with a view of The Massif and it was completely worth it as the view is incredible! You also get the same view from the dining room and bar and comfy seating areas which were great for relaxing and taking it all in. The room was clean and modern although only minor disappointment was the bathroom which could do with an upgrade to match the quality of the rest of the hotel. The pool was lovely, a great space to relax after a long hike the day before. Initially we had concerns over being isolated in this location but for a couple of days we had no issues. Good dining options in the hotel and we booked hikes and transfers through ‘The Masssif’ who are based at the hotel and we’re great. Overall highly recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

Edwin

Stayed 1 night in Apr 2024

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice views and excellent service
Stayed 1 night in Apr 2024

8/10 Good

haiwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is excellent except the smile of the toilet.
Stayed 3 nights in Apr 2024

10/10 Excellent

ZHI TING AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay at Rio Serrano. Views were amazing - definitely worth paying for the mountain view room. Staff were kind and helpful. The restaurant and bar had amazing food, wine and cocktails. This is a great option super close to Torres del Paine.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ganning, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel with excellent amenities and services, fantastic mountain view, and beautiful horseback ride routes
Stayed 3 nights in Apr 2024

10/10 Excellent

stephan

Stayed 4 nights in Mar 2024

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent views and close to the Torres del Paine National Park
Stayed 4 nights in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Kshitij

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
good views. average food. price not worth it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel like no other
An unforgettable experience! The staff is so attentive, the amenities are amazing, the food is phenomenal, and the views (as long as you pick a mountain view) are unparalleled. Highly recommend staying at this hotel.
View from the hotel
View from the hotel
View from the overlook close to the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing property to stay at while visiting Torres del Paine! Rooms are very nice and spacious, breakfast has lots of options (including dairy free), pool and sauna are so nice after a long day of hiking. And the views from everywhere in the hotel cant be beat
Stayed 5 nights in Mar 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We stayed at Rio Serrano the night before our wedding and it was amazing! There was a bottle of wine for us when we arrived and the food was perfect! Also, close to the park of course!
Stayed 1 night in Mar 2024

8/10 Good

Gregory

Travelled with partner
Great views. Comfy beds. Well maintained property. Great breakfast. Staff was great WiFi in our room wasn’t good. The handle in the shower was barely hanging on and couldn’t be relied upon. We paid on the lower end for our room so maybe we got the cheap room. Otherwise this place is great and we would stay again
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alaknarayan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from our room, friendly staff, good cuisine, nice pool & Spa, wonderful experience
Stayed 3 nights in Mar 2024

6/10 Okay

Rhiannon

Stayed 3 nights in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Torres del Paine
Excellent hotel in beautiful setting. Very good breakfast in dining room with incredible views. Room was very comfortable and also had incredible views. Sad I had to leave.
Stayed 4 nights in Feb 2024

10/10 Excellent

CLAUDIA A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hotel Rio Serrano
The hotel is very nice and is close to the national park. The rooms are very spacious. The beds are very comfortable and the food in the restaurant is excellent. The staff are very friendly and helpful. They went way out of their way to resolve a tiny problem in our room. I would definitely stay here again.
Stayed 5 nights in Feb 2024

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024