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Hôtel Mermoz

4.0 star property
4-star Art Deco hotel near Place du Capitole

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Photo gallery for Hôtel Mermoz

Seasonal outdoor pool, sun loungers
Lobby
Gift shop
Privilege room for 3 people
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Room service
  • Pet-friendly

Explore the area

Map
50 Rue Matabiau, Toulouse, Haute-Garonne, 31000
  • Basilica of Saint-Sernin
    ‪10 min walk‬
  • Place du Capitole
    ‪11 min walk‬
  • Capitole de Toulouse
    ‪12 min walk‬
  • Toulouse (TLS-Blagnac)
    ‪17 min drive‬

Room options

View all photos for Comfort Double Room

Premium bedding, free minibar, in-room safe, desk

Comfort Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Double Room (for 2 people)

Premium bedding, free minibar, in-room safe, desk

Premium Double Room (for 2 people)

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Romantic Double Room

Premium bedding, free minibar, in-room safe, desk

Romantic Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege room for 3 people

Premium bedding, free minibar, in-room safe, desk

Privilege room for 3 people

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Twin Room

Comfort Twin Room

Comfort Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the area

Toulouse

Heart of Toulouse.Within a 10-minute walk of this Toulouse City-Centre hotel, you'll find Canal du Midi and Rue d'Alsace-Lorraine. Garonne and Victor Hugo Market are also within half a mile (1 km).

What's nearby

  • Place Wilson - 10 min walk - 0.9 km
  • Basilica of Saint-Sernin - 10 min walk - 0.9 km
  • Place du Capitole - 11 min walk - 1.0 km
  • Capitole de Toulouse - 12 min walk - 1.0 km
  • Zenith de Toulouse - 8 min drive - 5.1 km

Getting around

  • Jeanne d'Arc Metro Station - 5 min walk
  • Toulouse Matabiau Station - 7 min walk
  • Blagnac Airport (TLS) - 17 min drive

Restaurants

  • ‪Le Sukhothai - ‬1 min walk
  • ‪Les Frères Chapelier - ‬5 min walk
  • ‪Kai Wok - ‬4 min walk
  • ‪Pizza Hut - ‬1 min walk
  • ‪Kebab et Compagny - ‬4 min walk

About this property

Hôtel Mermoz

4-star Art Deco hotel near Place du Capitole
Hôtel Mermoz offers its guests a fitness center and a seasonal outdoor pool. You can enjoy a drink at the bar/lounge. There's an onsite business center.

Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hôtel Mermoz. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Toulouse hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 4 levels
  • Built in 1986
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
Hôtel Mermoz offers 51 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 15 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 16.50 per person
  • A bar/lounge

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 7 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets: EUR 13 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 16 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16.50 per person
  • Covered self parking fee: EUR 15 per day (in/out privileges)
  • Pet fee: EUR 13 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 16 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Union Pay, and cash.
    For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 7 days prior to check-in.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Mermoz
Jean Mermoz Hotel Toulouse
Privilège Hôtel Mermoz Toulouse
Privilège Hôtel Mermoz
Privilège Mermoz Toulouse
Privilège Mermoz
Hôtel Mermoz Hotel
Hôtel Mermoz Toulouse
Privilège Hôtel Mermoz
Hôtel Mermoz Hotel Toulouse

Hôtel Mermoz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 374 reviews
Rating 8 - Good. 161 out of 374 reviews
Rating 6 - Okay. 30 out of 374 reviews
Rating 4 - Poor. 5 out of 374 reviews
Rating 2 - Terrible. 5 out of 374 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kevin & Lynne
This is a lovely hotel a few minutes walk from the Airport bus stop at Jeanne d'Arc so easy and hassle free travel to the airport in 30 minutes. A great location means all the main sites and attractions are within walking distance but if you're not inclined the Metro is nearby, cheap and easy to navigate. We did not eat at the hotel but the rooms were clean with new towels every morning and the staff were friendly and attentive. Perfect for a long weekend.
Stayed 3 nights in Mar 2020

10/10 Excellent

Jenny, Sydney Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful. Hotel had a very homely feel.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the bus for the airport and central Toulouse
Stayed 1 night in Dec 2019

10/10 Excellent

shelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near city centre
Nice hotel very friendly staff at reception. Rooms are comfy just fine for a couple of nights stay. We were but a short walk from the centre of town. Also handy was a supermarket right next door. Having a car park was handy as we couldn’t use train system because of strikes. I Would recommend this quaint hotel and yes would stay again.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charged for water that was told was free
great stay, lovely room, pool was tiny. was told the minibar was free and unlimited, asked for more waters and then was charged for it at the end? so that is a big lie
Stayed 1 night in Dec 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Not Bad but First Impression Wasn't Great
There was nothing particularly wrong with the room, although it was a bit smaller than i anticipated. The decor was a bit drab and the "view" was dreary but the essentials were ok. I will admit to being a little surprised that it was a 4 star; it seemed more a 3. However, what was not particularly great was the entrance: a dark tunnel ending in a creaking gate that required one to buzz for entrance - but hard to find the button in the dark. That was followed by three sets of stairs to haul your luggage up. In short, you initially feel like you have walked into a horror movie. Now, as I said, in the end it was reasonably ok and the staff - Miles in particular - were all great, but this property needs to put some work into creating a better first impression. Some renovations (apparently planned) would also help.
Stayed 2 nights in Nov 2019

8/10 Good

BP, Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to metro. Gym was rather tired. Low ceiling with sharp corners...accident waiting to happen.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good parking available, area is near the historic section of the city. Staff is helpful, good breakfast.
Stayed 1 night in Oct 2019

8/10 Good

Paul

Liked: Staff & service
Hard to complain when it's a Hotels.com complimentary booking but the pictures of the hotel are very well taken. Pool area not as it looks and so the bar also. Rooms are tired and air con hardly comprehendable. On the plus side Miles on reception was delightful.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near train station. Quiet. Friendly staff. The room was a little tight. The breakfast was top quality.
Stayed 1 night in Sep 2019

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff Good service Good security Near to center and all needs
Stayed 15 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel was well placed. It was comfortable and clean. The curtain in our room was torn. There was not always a non slip bath met left. As there are no eating facilities, apart from breakfast, I would suggest access to a microwave.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be put off by the entrance
Nice hotel. Very reasonable price, conveniently situated.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location but still near centre close to railway station friendly staff
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Staff were friendly and helpful, rooms nice and tidy. Thankyou
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
bajo mantenimiento y nula promoción de las zonas de amenización. hotel más pensado solo para dormir dadas sus dimensiones
Stayed 5 nights in Aug 2019

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cool oasis in a hot summer city. Kooky pool. Good location and unobtrusive staff.
Stayed 1 night in Jul 2019

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located within walking distance of everythijng that I wanted to see in Toulouse. It was clean and safe and the staff was very attentive and accommodating. The standard rooms are quite small though and I would want a larger room if I was staying for any longer than 1 night
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Just learned expedia thinks i received a room upgrade and late check out. Was not informed of any of that and if that was the upgraded room i lower my rating to a 1. The biggest issue is that it reeks of penny pinching. The tv is pre-usb. The ac cant be adjusted. The rooms are scuffed. My shower nozzle didnt stick in place. The stopper popped out of the tub. My room was next to the elevator. You could hear it and music from the lobby. Lobby computer mouse didnt work. They were arguing with another customer over a 50E smell fee they were charging them. Room wasnt ready at stated deadline. One hour past. Manager didnt seem to be on site. Its just a place that makes you feel unimportant. The neighborhood is also bad. Stay closer to the river.
Stayed 2 nights in Jul 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, free limited minibar and lovely breakfast - great value too
Stayed 1 night in Jul 2019