6/10 Okay
JENNIFER
Travelled with partner
8 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Disappointing Experience at a “Spa” Hotel
As someone who travels extensively across Europe, staying in hotels nearly half the month, I have certain expectations when a property brands itself as a “spa hotel.” Unfortunately, this hotel fell far short.
Firstly, I was shocked to find that access to the spa—one of the main selling points of the property—was not included in the price. Charging extra for the spa seems not only counterintuitive but also misleading. For a hotel that positions itself as a spa destination, this is highly disappointing and unlike anything I’ve encountered elsewhere.
The rooms themselves lacked basic amenities you’d expect even in a standard hotel, let alone one marketed as upscale. There were no bedside table lamps, facial tissues, or luggage racks. These omissions significantly detracted from the comfort and practicality of the stay.
Overall, this property does not justify its branding or price point. I would not recommend it to anyone looking for the comfort and luxury typically associated with a spa hotel.