2/10 Terrible
Elizabeth
Travelled with family
22 Jul 2022
Disliked: Cleanliness, property conditions & facilities
The Good: Property is on the beach, and there’s parking in front once you check in and get a remote. Apartment is fairly well stocked with items for those with kids.
The Bad: Unfortunately , we had to flee the apartment early the next morning because of significant breathing issues that affect both my husband and me. We could not stay because it was very dusty, and the bathroom shower was dirty and had mold, even on the ceiling. The owner was quick to respond and said the cleaning lady claimed to have done her job and that there was no mold. I have photos that show otherwise. I asked the owner to send the cleaning lady back or refund the cleaning fee. She flatly refused to do either. After I complained some more, she stopped communicating with me and refused to refund the two remaining nights. She did refund the amount for a service fee for some reason, but that was $12 less than what the cleaning fee was. I travel frequently, and this is the only time in my life that I have had to leave a property. Remaining in a place that dusty was unsafe for us and not an option. We were both struggling to breathe during the one night we were stuck there.
The Not-So-Great: The overall condition of the building is poor with peeling paint, worn rugs, and an empty lobby except for the crime-scene-type tape that’s around part of the lobby because of a leak. There’s no doorman as advertised, only what we perceived to be a run-down place from another time.
Elizabeth
Stayed 3 nights in Jul 2022