2/10 Terrible
Mike
Travelled with partner
12 Nov 2024
Disliked: Staff & service
We booked our stay 1 month prior to trip we chose a King room. We arrive to the location to find the a long line of people waiting to check in with only 1 person working the counter. We get to the counter only to be told that they had sold out the day before and the king room that we booked was not available so they are giving us a queen room. Before a could even request a detailed reason we were told the queen room wasn't ready so we can sit in the lobby until it is ready for us.
After waiting an hour in the lobby my wife starts doing her makeup IN THE LOBBY for the concert we had tickets to before I go to the desk to get the room keys that they forgot to notify it was ready.
We travel a lot throughout the year I know what hotel brand we will no longer be booking.
Mike
Stayed 1 night in Nov 2024