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Alaya Tulum

3.5 star property
3.5-star beachfront hotel near Tulum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alaya Tulum

Suite, 1 King Bed, Beach View, Oceanfront
Suite, 1 King Bed, Beach View, Oceanfront
Panoramic Villa, 2 Bedrooms, Ocean View | Living area
Panoramic Villa, 2 Bedrooms, Ocean View | View from room
On the beach, white sand, sun loungers, beach towels

Reviews

9.6 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Housekeeping
    Housekeeping

Explore the area

Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
  • Tulum Beach
    1 min walk
  • Ven a la Luz Sculpture
    11 min walk
  • SFER IK
    5 min drive
  • Tulum, Quintana Roo (TUY)
    28 min drive

Room options

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront

  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Balcony, Ocean View

Suite, Balcony, Ocean View | View from room

Suite, Balcony, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, Kitchenette

Apartment, Kitchenette | Dining room

Apartment, Kitchenette

  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View

Villa, Garden View | View from room

Villa, Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Panoramic Villa, 2 Bedrooms, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed, 1 Double Bed and 1 Queen Bed

View all photos for Family Villa, Balcony

Family Villa, Balcony

Family Villa, Balcony

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bunk Bed

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The price is CA $490
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CA $598 total
includes taxes & fees
1 Dec - 2 Dec
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About the area

Tulum

On the beach.Within a 15-minute walk of this Zona Hotelera hotel, you'll find Tulum Beach and Ven a la Luz Sculpture. Sian Ka'an Biosphere Reserve and SFER IK are also within 3 miles (5 km).

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 11 min walk
  • SFER IK - 5 min drive
  • Tulum Mayan Ruins - 16 min drive
  • Playa Paraiso - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 113 min drive

Restaurants

  • ‪Rosa Negra Tulum - ‬7 min walk
  • ‪Hartwood - ‬7 min walk
  • ‪La Taqueria - ‬10 min walk
  • ‪Arca - ‬6 min walk
  • ‪K’arma - ‬8 min walk

About this property

Alaya Tulum

3.5-star beachfront hotel near Tulum Beach
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A fitness center, spa services, and a terrace are also featured at the eco-certified Alaya Tulum. The hotel can provide concierge services and wedding services. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 20 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 15-30 per person
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • Access to nearby health club
  • Bicycle rentals
  • Fitness center
  • Spa services
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

More

  • Access via exterior corridors
  • In-room massage
  • Laptop-compatible safe
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Airport shuttle fee: USD 380 per vehicle (roundtrip, maximum occupancy 6)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Alaya Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 301 out of 369 reviews" "
Rating 8 - Good. 45 out of 369 reviews" "
Rating 6 - Okay. 12 out of 369 reviews" "
Rating 4 - Poor. 4 out of 369 reviews" "
Rating 2 - Terrible. 7 out of 369 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Nuvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Sergine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gabie our waitress was beyond exceptional. Alaya is for those who ready to become 1 with nature. The sister property Ahau is amazing.
Stayed 1 night in Aug 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Alaya Tulum! The xuatomwr service was great. Stefan was so helpful. The staff came out to sing for my birthday and greeted me with chocolate cake! I felt so welcomed and safe. I also loved the food and got great service from Ismael and Gabriela!
Stayed 2 nights in Jul 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.
Stayed 5 nights in Aug 2024

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Quyen

Stayed 2 nights in Jul 2024

10/10 Excellent

Mervyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Harimelan, Ruislip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.
Stayed 2 nights in Jul 2024

6/10 Okay

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I didn’t like that we were not able to ungrade our room when the facility was super empty. There wasn’t many people there when we stayed and apparently they didn’t have availability for room upgrade. We got a room that was located right above the reception area. There was also a lot sea weed at the shore.
Stayed 3 nights in Jul 2024

10/10 Excellent

Adamaris

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in May 2024

10/10 Excellent

Melonnie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Natalie

Stayed 1 night in Jun 2024

10/10 Excellent

Jordan I Morales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Tulum and at the Alaya ! Great environment and vibe. Excellent for couples. There is no pool parties or loud music. And the vibe is amazing.
Stayed 2 nights in May 2024

10/10 Excellent

bogdan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot, impeccable service. A true gem
Stayed 3 nights in Jun 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

6/10 Okay

Luis Cameroon

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This hotel might be alright for some, but be aware of a few drawbacks. First, the advertised photos don't accurately reflect the condition of the hotel. Second, if you value peace and quiet, this might not be the best choice. There's limited noise insulation, and we were unfortunately disturbed every night by loud guests upstairs. Despite repeated complaints to the management, the issue wasn't addressed, significantly impacting our sleep quality. Overall, I wouldn't recommend this hotel to travelers seeking a relaxing and quiet stay.
Stayed 4 nights in May 2024

6/10 Okay

Aneeqa

Travelled with group
Liked: Cleanliness, property conditions & facilities
We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.
Stayed 4 nights in May 2024

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it
Stayed 1 night in May 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024

10/10 Excellent

Nicole, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, would stay again in future
Stayed 3 nights in May 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in May 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value. Amazing Location
Amazing boutique hotel mere steps from the beach. Had an amazing time!
Stayed 4 nights in Feb 2024