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Cacao Tulum -Luxury Condos-

3.5 star property
3.5-star spa condo near Tulum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cacao Tulum -Luxury Condos-

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Front of property - evening/night
Luxury Apartment, Private Pool | Private kitchen
Reception
Lounge

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Gym
  • Laundry

Explore the area

Map
Region 15, La Veleta, Tulum, QROO, 77780
  • Hospital de Tulum
    3 min drive
  • La Consentida
    2 min walk
  • Tulum Bus Terminal
    3 min drive
  • Tulum, Quintana Roo (TUY)
    16 min drive

Room options

View all photos for Luxury Apartment, Private Pool

Luxury Apartment, Private Pool

Luxury Apartment, Private Pool

  • 41.07 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Penthouse, 2 Bedrooms, Private Pool

Full-size fridge, microwave, oven, coffee/tea maker

Superior Penthouse, 2 Bedrooms, Private Pool

  • 161 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Penthouse, Private Pool

Deluxe Penthouse, Private Pool

Deluxe Penthouse, Private Pool

  • 83.89 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, Private Pool, Garden View

Deluxe Apartment, Private Pool, Garden View | Terrace/patio

Deluxe Apartment, Private Pool, Garden View

  • 67.50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool

Private pool

Premium Apartment, 1 Bedroom, Private Pool

  • 83 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Room

Zereno Tulum Beach Club Access

Pool
Breakfast included
Spa
Free airport shuttle
4.3 out of 5, Excellent, (34)
The price is CA $241
per night
CA $297 total
includes taxes & fees
1 Jan - 2 Jan
Zereno Tulum Beach Club Access

About the area

Tulum

Seaside stay .Your stay at this La Veleta condo places you within 2 miles (3 km) of Hospital de Tulum and Dos Aguas Park. Hunab Lifestyle Center and Tulum National Park are also within 2 miles (3 km).
View more Condo rentals in TulumOpens in a new window

What's nearby

  • Tulum National Park - 5 min drive
  • Tulum Beach - 10 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Las Palmas Public Beach - 14 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Sukhothai - ‬14 min walk
  • ‪El Camello Jr - ‬15 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬8 min walk
  • ‪Vaivén - ‬7 min walk
  • ‪La Consentida - ‬2 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

3.5-star spa condo near Tulum Beach
Cacao Tulum -Luxury Condos- offers its guests an outdoor pool and a 24-hour fitness center. You can enjoy a drink at the pool bar. You'll find a 24-hour business center on site.

WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Cacao Tulum -Luxury Condos-. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Tulum condo.

  • 30 guestrooms or units
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Cacao Tulum -Luxury Condos- offers 30 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Accommodations at this 3.5-star condo have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 40-inch Smart televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and ceiling fans.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor pool
  • Sun loungers
  • Umbrellas
  • Massages
  • Spa services
  • 1 treatment room
  • Body treatments
  • Aromatherapy
  • Manicures and pedicures
  • Reflexology
  • Couples treatment room(s)
  • Body scrubs
  • Deep-tissue massages
  • Body wraps

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Kitchen

  • Refrigerator (full size)
  • Microwave
  • Oven
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • 1 poolside bar

Bedrooms

  • Premium bedding
  • Down comforter
  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Shampoo
  • Toilet paper
  • Towels provided
  • Free toiletries
  • Soap
  • Hair dryer

Living spaces

  • Dining room

Entertainment

  • 40-inch Smart TV with cable service

Outdoor areas

  • Rooftop terrace
  • Terrace
  • Deck or patio
  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business center
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • Pets stay free
  • 2 total pets
  • Welcoming cats and dogs only
  • Deposit: USD 100 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible path to elevator
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Virtual front desk
  • Champagne service

Location highlights

  • Near the sea
  • In a national park

Things to do

  • 24-hour fitness center
  • Bicycle rentals on site
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 30 rooms
  • Romance packages available

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 7 days before arrival with check-in instructions; access will be through a private entrance
A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.5 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way, maximum occupancy 7)
  • Pet deposit: USD 100 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Cacao Tulum -Luxury Condos- Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 106 reviews" "
Rating 8 - Good. 27 out of 106 reviews" "
Rating 6 - Okay. 10 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 15 out of 106 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yesenia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
Stayed 4 nights in Jul 2023

10/10 Excellent

Pansy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Stayed 2 nights in May 2023

10/10 Excellent

Jim

Stayed 1 night in May 2023

10/10 Excellent

Ivonne ericka

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Monique, Arverne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Stayed 1 night in Feb 2023

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!
Stayed 5 nights in Feb 2023

10/10 Excellent

J

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
Stayed 3 nights in Feb 2023

6/10 Okay

Emma, The Valley

Liked: Cleanliness, amenities
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
Stayed 4 nights in Feb 2023

10/10 Excellent

Leonna

Travelled with partner
Liked: Amenities
Good
Stayed 4 nights in Feb 2023

8/10 Good

Ramon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Stayed 1 night in Jan 2023

10/10 Excellent

Nayeli

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Nadia del

Stayed 1 night in Jan 2023

10/10 Excellent

Bruna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place! I loved

8/10 Good

PATRICIA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception check in and out very fast . Roof top pool nice . Place is clean

8/10 Good

Stella

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
Stayed 4 nights in Dec 2022

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.

8/10 Good

Max Stephane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the hotel need mor maintenance
Stayed 5 nights in Nov 2022

10/10 Excellent

ADOWA

Liked: Cleanliness, amenities, property conditions & facilities
The property is BEAUTIFUL…5/5… will be coming back soon.

6/10 Okay

Jacinta

I wouldn't call this property luxury. The private pool had the tiling coming off, and it wasn't very private. I had staff and people coming by as my apartment was located where they kept the bikes. Had a view of construction materials. There are more renovations than the property let on with "one of the pools under construction" is actually the main pool. The room smelt bad and there were so many insects in the room!
Stayed 7 nights in Oct 2022

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, our family had a good time over here. Also the people that work at cacao are always nice and very polite, they recommend places to eat and restaurants that bring food to us. Very nice place I will be back to stay here at the penthouse. The pool was amazing with a wonderful view where you can have drinks at the pool bar.
Stayed 4 nights in Aug 2022

6/10 Okay

Sylvia

Travelled with partner
Property bedrooms definitely need some deep cleaning. And also allow guest to switch out towels.
Stayed 4 nights in Mar 2022

10/10 Excellent

Robert

Stayed 3 nights in Feb 2022

8/10 Good

Shae

Travelled with family
Liked: Cleanliness, amenities
The property is nice, but needs a facelift - the photos make it look newer than it is
Stayed 3 nights in Jan 2022

6/10 Okay

Travis

Travelled with partner
Great exterior and lobby, atrium finish, rooms are condos and cleaning is not huge, dirty thin blankets. Place was upbeat and modern, full kitchen unit, google maps didn't take you here. I had to edit the location. The roads are super rough and hard to Navigate.
Stayed 2 nights in Jan 2022

8/10 Good

Ashmaad

Travelled with group
Liked: Cleanliness, room comfort
Nice new hotel.
Very nice hotel. Staff was pleasant, but at times difficult to communicate with. Covid protocols prevented the staff from cleaning rooms which was understandable, but they could’ve be more accommodating with towels. Overall it was a pleasant stay and I’d recommend it.
Stayed 2 nights in Nov 2021