2/10 Terrible
Jennifer, Vancouver, BC
Travelled with group
20 Jan 2021
Disliked: Cleanliness, amenities, property conditions & facilities
SUPER UPSET! This was by far the most misleading, false advertising, fraudulent “hotel” posting I’ve seen to date. We booked this “hotel” during our stay in tulum, and had no idea where it was located for almost 3 hours. Only after speaking to locals (who also had no clue where it was) we stopped at what the address it was supposed to be and knocked on the door of an empty building to see if it was the right place. Mind you There’s absolutely no signage of this hotel in sight. After knocking on the door we were told our room was not ready yet. We came back to checkin and walked around some garden and a deep backyard where the sign finally for this “hotel” was. We were led up to the suite only to be in absolutely shock. The “room/hotel/suite” looks absolutely nothing like what was posted, advertised or shown. There was an uneven stairway with no handrail (super hazardous. My 5 year old
nephew fell trying going up) leading up to the “bedroom” which was furnished with 3 beds, unsanitary conditions, and no doorways. Overall, this was just a nightmare of a booking and will be filing a dispute with this host/listing.
Jennifer
Stayed 1 night in Jan 2021