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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
3-star hotel near Cenote Tortugas

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Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Ecotours
Superior Quadruple Room, 2 Double Beds
Ecotours
Balcony view
Ecotours

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Breakfast available
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780
  • LabnaHa Ecopark Adventures
    ‪3 min walk‬
  • Cenote Tortugas
    ‪8 min walk‬
  • Soliman Bay
    ‪11 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪10 min drive‬

Room options

View all photos for Deluxe Double Room - Adults only

Deluxe Double Room - Adults only

Deluxe Double Room - Adults only

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite

Standard Suite

Standard Suite

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 King Bed

Blackout drapes, free WiFi, bed sheets

Superior Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Triple Room

Basic Triple Room

Basic Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Quadruple Room, 2 Double Beds

Superior Quadruple Room, 2 Double Beds

Superior Quadruple Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 3
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

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Hilton Tulum Riviera Maya All-Inclusive Resort

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, (1657)
The price is CA $690
per night
CA $690 total
includes taxes & fees
7 Mar - 8 Mar
Hilton Tulum Riviera Maya All-Inclusive Resort

About the area

Tulum

Close to the beach.At this Tulum hotel, you'll be within half a mile (1 km) of Cenote Tortugas and 3 miles (5 km) of Tulum National Park. Xel-Há Park is within 6 miles (10 km) and Tulum Mayan Ruins is within 9 miles (15 km).

What's nearby

  • Cenote Manatí - 7 min drive
  • Xel-Há Park - 8 min drive
  • Tulum Mayan Ruins - 11 min drive
  • Soliman Bay - 11 min drive
  • Playa Paraiso - 23 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Templo Dios del Viento - ‬11 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Chula Vista - ‬8 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3-star hotel near Cenote Tortugas
Some rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers its guests an outdoor pool, a lazy river, and complimentary bicycles. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Casa Tortuga Tulum Cenotes Park Inclusive. Free self parking is available.

This 3-star Tulum hotel is smoke free.

  • 12 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers 12 air-conditioned accommodations with ceiling fans and blackout drapes/curtains. 60-cm plasma televisions come with digital channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

Languages

English, Spanish

Property amenities

Family friendly

  • Lazy river
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 9:00 AM–1:00 PM: MXN 250 for adults and MXN 250 for children

Things to do

  • Ecotours
  • Free bicycle rentals
  • Kayaking
  • Outdoor pool

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 60-cm plasma TV
  • Digital channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Mini-fridge

More

  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 250 for adults and MXN 250 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 20 years old. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • One child stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 25 reviews
Rating 8 - Good. 6 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Monica

Travelled with family
Disliked: Property conditions & facilities
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Liked: Property conditions & facilities
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ericka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and the rooms are amazing!
Stayed 3 nights in May 2023

8/10 Good

Brad A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read the fine print!
Hidden costs, final price was much more than advertised. The rest of the stay was great, loved the cenote experience!
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.
Stayed 1 night in Jul 2021

8/10 Good

Jackielin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

8/10 Good

Liping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tay if you like the cenote
We booked it because of its location, which turned out to be the best feature of it. The ground is nicely maintained. We participated the tour. The water in cenote is pristine with many fishes. Staying in hotel saved us 50%, about $10 person each for the tour. The tour guide is just so-so, all we got from him is “put your shoes in this basket; you have 15 min in this cenote”. The next morning we got to the cenote early and enjoyed it all by ourselves for about 1 hour. It is surreally beautiful. The basic quadruple room has two double beds and a kitchenette. AC was fine. Wifi was on during day time but not working in the evening—I think too many people tried to use it in the evening There are dinnerware but almost no pots and certainly no cutting knife and the stove cannot be light up so do not plan cooking there. Toilet was clogged each every time (we did not out the tissue in). We used the plunge but in the morning even plunge did not work. We used the one in reception.
Stayed 2 nights in Dec 2020

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, lleno de naturaleza y paz.
Stayed 1 night in Jul 2024

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne surprise
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Stayed 1 night in May 2024

8/10 Good

Oury Dal

Liked: Cleanliness, staff & service, property conditions & facilities
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Stayed 1 night in Mar 2024

10/10 Excellent

norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la mejor experiencia cuando voy a tulum regresaria siempre
Stayed 2 nights in Dec 2023

6/10 Okay

Diana, Tijuana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Stayed 4 nights in Oct 2023

10/10 Excellent

Eduardo Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífica opción de hospedaje en Tulum
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Stayed 1 night in Jul 2023

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
Stayed 1 night in Jul 2023

6/10 Okay

Luis

Liked: Cleanliness
Bonito lugar, complicado para dormir.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Stayed 1 night in Mar 2022

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Eduany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimos em tudo.
HORRÍVEL, FUJA, não se hospede nesse lugar, quarto com cheiro insuportável de esgosto, não teve limpeza de quarto, não tem nada perto, não tem possibilidade de comida após ás 16hrs. A comida única do local é cara e ruim. Uma das piores acomodações de toda ninha vida. Grosseiros e péssimo atendimento.
Stayed 2 nights in Jan 2021

8/10 Good

Andre Felipe

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente por el descuento a huéspedes para visita a los cenotes.
Stayed 1 night in Jan 2020